Bilingual Customer Service Surge Representative

Job not on LinkedIn

🔥 7 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Systems & Methods, Inc. (SMI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1971

💳 Fintech

🤝 B2B

🏛️ Government

Fintech • B2B • Government

Systems & Methods, Inc. (SMI) is a family-led business dedicated to enhancing the quality of life for families through innovative financial solutions. For over 50 years, SMI has provided critical funds to families by developing custom disbursement systems that cater to the unique needs of state and local agencies across the U. S. By leveraging advanced technology and a relationship-focused approach, SMI excels in delivering precise payment processing and comprehensive financial management services. Their offerings include child support processing, prepaid cards, and online banking solutions designed to ensure security, flexibility, and user-friendly experiences for individuals and families.

📋 Description

• Responsible for handling and resolving intricate inquiries received through inbound calls and chats from custodial and non-custodial parents, legal representatives, and state officials regarding child support services during a project-specific “surge”. • Provide exceptional customer service and ensure every interaction follows Federal Title IV-D regulations, State privacy laws, Standard Operating Procedures, and company policies. • Conduct case research, execute financial assessments, clarify legal enforcement actions (such as income withholding or license suspensions), assist parents with paternity and case initiation, provide updates on modification statuses, • Update and document member information, process requests for state forms, document and request actions within the state’s system regarding technical problems that hinder case processing.

🎯 Requirements

• High school diploma or its equivalent is required • Minimum of two years of previous experience in service delivery, customer service, call center technology, or a related field. • Familiarity with Child Support and SDU policies and procedures • Must be fluent in English and Spanish. • Must be proficient in data entry skills including keyboard, mouse, and 10-key pad, webcams and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows programs. • Including CISCO Finesse, COMM100 or Nice InContact.

🏖️ Benefits

• We provide the equipment • Work from home! • Paid training • Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT • Accrue PTO starting day 1 • Benefits effective after 30 days of employment • 401(k) - Employer contribution after 1 year • Gym Membership Reimbursements • Career Growth Opportunities • Exciting, Fun and Supportive Virtual Work Environment • Coworkers Who Feel Like Family