Manager, Operations – Transit Operations

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🔥 2 minutes ago

🐻 Alaska, Arizona, +30 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $47.9k - $117.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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MTM Inc.

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2014

📣 Marketing

🤝 B2B

Marketing • B2B

MTM Inc. is a small, client-focused marketing agency that helps small businesses promote themselves online affordably. They specialize in digital marketing services including social media advertising and email marketing, and offer bundled, flat-fee packages that include strategy meetings (in-person or by phone), a marketing plan, an execution calendar, and analytics reporting. MTM emphasizes up-to-date practices, direct communication, and simple, actionable plans for small-business clients.

📋 Description

• Provide leadership and oversight of drivers, dispatchers, and other operations personnel • Manage daily transit operations to ensure safe, efficient, and effective service delivery • Monitor staffing levels, attendance, scheduling, expenditures, and employee performance • Administer coaching, corrective action, performance management, and employee development initiatives • Conduct monthly safety meetings and reinforce company safety standards • Coordinate employee training, retraining, and policy updates to ensure regulatory and operational compliance • Perform driver evaluations in accordance with contract requirements and ADA, DOT, and FTA standards • Build and maintain strong client relationships through regular communication and collaboration • Support clients with operational updates, reporting, process improvements, and system enhancements • Analyze operational performance metrics and identify opportunities for improvement • Ensure compliance with contractual obligations, company policies, and applicable regulations • Participate in startup activities, service expansions, and business growth initiatives as needed • Perform other duties as assigned • Join an evergreen talent pipeline for anticipated future transit and paratransit business opportunities nationwide

🎯 Requirements

• Bachelor's degree in a related field or an equivalent combination of education and experience • Minimum of five (5) years of transit management experience • Experience supervising employees in a transportation or service delivery environment • Experience managing operational performance, staffing, and service delivery • Experience conducting employee training and development activities • Valid driver's license • Previous management experience in paratransit, transit, or livery operations preferred • Experience working with senior populations and individuals with disabilities preferred • Experience supervising hourly employees in a passenger transportation environment preferred • Experience delivering classroom and behind-the-wheel training preferred • Knowledge of ADA, DOT, and FTA regulations preferred • Experience with data analytics, reporting, and operational performance management preferred • Strong leadership and employee development capabilities • Excellent problem-solving and decision-making skills • Ability to administer coaching, discipline, and performance management effectively • Knowledge of safety and training procedures • Strong client relationship management skills • Ability to interpret operational data and performance metrics • Familiarity with dispatch operations, map reading, and transportation systems • Knowledge of two-way radio communications and demand-response transportation operations preferred • Ability to maintain a high level of confidentiality • Strong communication, organization, and time-management skills • Ability to operate a company or rental vehicle in accordance with company policy and motor vehicle standards may be required

🏖️ Benefits

• Comprehensive, people-first benefits program designed to support every stage of your wellness journey • Consideration for future opportunities as contracts are awarded • Connection with recruiters and operational leaders regarding upcoming positions • Opportunities supporting fleets of varying sizes across multiple markets • Local and overnight travel may be required