Community Outreach Advocate

Job not on LinkedIn

🔥 14 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $47.9k - $62.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MTM, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

📦 Logistics

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $2.5M Debt Financing on 2016-06

Logistics • Healthcare • Healthcare Insurance

MTM, Inc. is a healthcare services company that specializes in managing transportation benefits for Medicaid and Medicare programs. Through advanced technology, MTM Health ensures reliable non-emergency medical transportation (NEMT), mobile integrated health (MIH) solutions, and home and community-based services (HCBS) that enhance access to care. The company aims to improve health outcomes by addressing social determinants of health and connecting members with essential community resources.

📋 Description

• Own all facilities, clinics, and other organizations within the assigned market • Oversee interactions with facilities, clinics, and other organizations to improve service, increase self-service utilization, reduce complaints, and mitigate risk in person and virtually • Create strategic outreach action plans based on market data • Determine daily facility interactions based on data • Create presentations, training materials, and resource guides based on market needs • Ensure compliance with regulations and contract requirements • Manage projects through completion and ensure timely receipt of required deliverables • Identify and report systematic issues leading to service failures or complaints and develop solutions • Promote MTM self-service features to applicable stakeholders • Facilitate and participate in meetings, town halls, training sessions, health fairs, and information-sharing events • Analyze reports and present information to improve facility and stakeholder experience and contract compliance • Develop and implement processes with onsite and corporate stakeholders • Provide ongoing support for external stakeholders, including clinicians and social workers • Provide on-the-ground support for implementations, acquisitions, contract expansions, and crisis management • Oversee accuracy and timeliness of deliverables for internal and external stakeholders • Analyze complaints and report data to recommend education and process improvements • Work with Quality Ops on internal reporting regarding facility complaints, resolutions, and actions taken • Triage facility issues, find solutions, and collaborate with others through resolution • Train external stakeholders on processes and systems • Measure external learner satisfaction and knowledge or skill transfer • Measure outreach-event effectiveness to drive continual improvement • Support special projects as needed

🎯 Requirements

• High School Diploma or G.E.D. • 2 + years’ experience in customer service • 1 + year experience in training others • Proficient in Microsoft Office Suite • Ability to accomplish duties/tasks with little direct supervision • Ability to problem solve and proactively take charge of difficult situations to find reasonable solutions • Ability to build relationships and communicate effectively with internal and external stakeholders at all levels • Ability to prioritize tasks and deadlines • Strong communication skills • Ability to problem solve and troubleshoot • Displays professional behavior • Ability to explain complex subjects in a clear and interesting way as well as emphasize the importance of content • Global and cultural awareness • Ability to handle confidential information • Data management and reporting • Strong goal orientation • High attention to detail • Risk awareness and management

🏖️ Benefits

• Health and Life Insurance Plans • Dental and Vision Plans • 401(k) with a company match • Paid Time Off and Holiday Pay • Maternity/Paternity Leave • Casual Dress Environment • Tuition Reimbursement • MTM Perks Discount Program • Leadership Mentoring Opportunities