Phone Advocate

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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National Domestic Violence Hotline

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

National Domestic Violence Hotline is a national service provider that has been operating for over 25 years, offering confidential support to individuals affected by domestic violence and relationship abuse. With a commitment to provide essential tools and support 24/7/365, the Hotline has handled over 6 million calls, chats, and texts. They offer crisis intervention, safety planning, and direct connections to local agencies and resources, maintaining a comprehensive database of over 5,000 support agencies. The organization also focuses on community education and engages in partnerships to promote healthy relationships and provide help to those seeking guidance for themselves or others impacted by abuse.

📋 Description

• Respond to incoming calls from survivors, supporters, service providers, and the public • Provide anonymous and confidential emotional support to people in crisis • Share information and resources to empower callers • Explore options to enhance safety and restore power for people affected by abuse • Connect individuals with tools and referrals to build lives free from violence • Provide advocacy services using The Hotline’s Crisis Intervention Model, including safety assessment, education, and referrals • Use critical thinking and strategic questioning to assess and respond appropriately to contacts • Collect and accurately record caller information in the database system • Maintain basic understanding of intimate partner violence and healthy relationships • Respond compassionately to people from various backgrounds • Communicate with The Hotline staff and contacts • Use resilience strategies to navigate stressful and crisis situations • Comply with confidentiality policies • Attend required meetings and training • Adhere to assigned schedules, including inclement weather and holidays, to ensure 24/7 hotline coverage • Perform at-home responsibilities and in-person activities as needed

🎯 Requirements

• High school diploma or equivalent required • At least one year of continuous professional experience in customer service, social services, call center environments, or related roles • Strong computer skills • Proficiency with Microsoft Windows, Office 365, and Zoom Meetings • Working knowledge of intimate partner violence and healthy relationships • Ability to respond with empathy and compassion to victims in crisis situations • Excellent verbal and written communication skills • Team-oriented, respectful, and approachable • Reside in Texas • Dedicated, secure home workspace free from distractions and background noise • Sufficient surface area for monitor, laptop, keyboard, and mouse • Stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds • Ability to maintain confidentiality related to agency information • Availability for weekend work, assigned holidays, and assigned shifts • Ability to attend mandatory three-week remote Zoom training every day and remain on camera • Bilingual English and Spanish is a preferred qualification

🏖️ Benefits

• 100% employer-paid medical plan option • Dental and vision insurance plans • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) for medical and dependent care • Employer-paid short-term and long-term disability insurance • Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage) • Aflac supplemental insurance plans • 401(k) retirement plan with employer match • 10 days of paid vacation in your first year (increases with tenure) • 14 floating holidays per year • Paid sick leave and paid parental leave • Modern Health mental health platform with confidential, on-demand support through individual and group sessions, meditations and other wellness tools • Employee Assistance Program (EAP) • Nectar Rewards peer-to-peer employee recognition and rewards platform • Employee referral program • Work-from-home position • Employer-provided computer, monitor, and headset • Professional growth and training in crisis intervention, advocacy, and trauma-informed care