Member Advocate

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Blue Cross Blue Shield of Massachusetts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

⚕️ Healthcare Insurance

🏥 Healthcare

Insurance • Healthcare Insurance • Healthcare

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. With over 80 years of market leadership, it provides services to approximately 3 million members, emphasizing security, stability, and peace of mind. The organization is dedicated to creating an inclusive workplace that fosters career development and well-being for employees. As an Independent Licensee of the Blue Cross and Blue Shield Association, it complies with federal civil rights laws regarding non-discrimination.

📋 Description

• Answer member questions and resolve member problems • Guide members to needed answers and explain medical and dental packages • Provide excellent service in a fast-paced, unscripted service center environment • Take calls with members for the majority of each week • Dedicate scheduled time to learning, development, and research • Support career growth and development • Participate in phased new hire training • Establish an ergonomically comfortable, distraction-free remote work environment • Participate by video in trainings and meetings

🎯 Requirements

• High school diploma or equivalent required • 1+ years of customer service experience • Frequent customer communication by phone, email, and/or in person (minimum 60% of time) • Strong familiarity and comfort with technology • Proficiency with Microsoft Office applications • Ability to quickly learn and adapt to new tools and software • Local to the Eastern Standard time zone • Ability to frequently speak and use a headset on member calls • Ability to sit for long periods and work at a computer • Ability to work in a distraction-free environment • Ability to adhere to BCBSMA's Hybrid Working Guidelines • Experience in fast-paced, unscripted, service-first environments highly preferred • Bilingual capability highly desired

🏖️ Benefits

• Salary increases after successful completion of training and specified milestones • Annual raise/bonus based on performance • Phased new hire training program • Supportive remote-working opportunities • Health benefits • Wellness benefits • Tuition reimbursement • 401(k) retirement benefits • Paid holidays • Vacation time • Personal time • Wellness time • Internal career pathing • Individual mentorship • Networking and events • Internal career growth opportunities • Employee Resource Groups • Medical, dental, and vision insurance • Paid time off • Suite of well-being benefits • Investment in employee development and necessary resources • Work/life balance support