Customer Success Manager

🕒 May 22

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Mudflap

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

💸 Finance

🤝 B2B

💰 Pre Seed Round on 2018-11

Transport • Finance • B2B

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

📋 Description

• Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle • Drive customer onboarding, engagement, adoption, and retention within the freight vertical • Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience • Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions • Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows • Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn • Advocate for freight customers internally and help influence product and operational improvements • Help establish scalable systems and processes that support long-term growth across the freight business

🎯 Requirements

• 4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles • Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred • Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders • Proven ability to manage complex customer relationships and drive measurable customer outcomes • Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up • Data-driven approach to customer management and problem solving • Excited to help build and scale a new business vertical in a fast-growing environment • Passion for customer experience, operational excellence, and continuous improvement

🏖️ Benefits

• Competitive salary and equity in a high-growth startup • Multiple health benefit options • Responsible Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!)