Customer Success Manager

🕒 May 14

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Userpilot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Userpilot is a product engagement platform that helps companies improve user onboarding, maximize product adoption, and enhance overall user engagement through tailored in-app experiences. It offers features like product analytics, user feedback tools, and session replays to provide insights into user behavior and sentiment, allowing teams to drive product growth and retention effectively. Userpilot is designed for both web and mobile applications, making it easier for teams to integrate it with their existing workflows and tools.

📋 Description

• Gross retention across a high-volume book of business • Executing and iterating on scaled engagement playbooks - onboarding sequences, health-triggered outreach, group webinars, and in-app guidance rather than bespoke account strategy • Monitoring health signals and usage data across your book to identify at-risk accounts and prioritize intervention efficiently • Running lightweight account reviews and check-ins with higher-value accounts in your segment, where 1:1 time is warranted • Coordinating with AEs on expansion signals within your book. They own the commercial motion, you surface the opportunities • Escalating product feedback and customer needs to internal teams in a structured, aggregated way • Contributing to the development of self-serve resources, templates, and playbooks that improve outcomes across the full customer base

🎯 Requirements

• 2+ years in a Customer Success, Account Management, or digital CS role at a B2B SaaS company • Experience managing a high-volume book. You know how to segment, triage, and prioritize across dozens or hundreds of accounts without losing signal on the ones that matter • Comfortable building and executing scaled engagement motions: automated sequences, group sessions, templated outreach - not just 1:1 calls • Data-driven by default: you use health scores, usage trends, and CRM data to drive prioritization, not instinct • Strong written communication - at scale, async, and written touchpoints do a lot of the work • Genuine comfort using AI tools in your workflow - for drafting outreach, synthesizing customer data, identifying risk patterns, and scaling your output. This isn't a nice-to-have; it's how this team operates.

🏖️ Benefits

• Competitive base salary + performance-based bonus • Private medical insurance • Hybrid structure: 3 days in office, 2 remote • 15 days PTO + public holidays + Winter Break (Dec 25 – Jan 1) • 14 days sick leave • Training budget, industry events, and conference access • Clear path for career progression