Senior Accounts Receivables and Collections Specialist

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Avēsis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🛡️ Insurance

⚕️ Healthcare Insurance

🧘 Wellness

Insurance • Healthcare Insurance • Wellness

Avēsis is a company dedicated to providing comprehensive specialty benefits focused on improving access, equity, and health outcomes. Specializing in dental and vision plans, Avēsis offers flexible, affordable, and outcome-focused oral health benefits as well as vision plans that connect eye health to overall well-being. With over 40 years of experience, Avēsis is committed to personalized care and building community health networks to service government partners, commercial providers, employers, and brokers. Avēsis operates as a wholly owned subsidiary of Guardian, and leverages tailored network and product solutions to deliver accessible quality care to members, while also administering Medicaid, Medicare, and other essential benefits programs.

📋 Description

• Manage high-volume, high-risk, and escalated accounts through timely resolution • Research, analyze, and resolve complex billing, payment, eligibility, and reconciliation discrepancies • Handle delinquent accounts and provide dispute resolution • Guide Collections team members on complex account situations and best practices • Analyze delinquency trends and recurring issues to identify root causes • Partner with Billing, Cash Application, Client Services, Account Management, and other internal teams • Monitor collection performance and aging trends • Support workflow optimization and process improvement initiatives • Maintain documentation of collection efforts, dispute research, resolutions, and customer communications • Coach and support less experienced team members

🎯 Requirements

• 5+ years of collections or accounts receivable experience • Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or equivalent work experience • Demonstrated experience handling complex accounts • Strong analytical and leadership capabilities • Proficiency with Microsoft Office, including intermediate Excel skills: VLOOKUP, XLOOKUP, INDEX/MATCH, and Pivot Tables • Experience with Outlook, Teams, and SharePoint • Experience using accounts receivable systems • Ability to learn and navigate multiple systems and databases • Internet service supporting essential duties, with sufficient speeds of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN • Preferred: experience in vision, dental, healthcare, insurance, or benefits administration • Preferred: experience with premium, membership, or group insurance billing operations • Preferred: experience with ERP, billing, CRM, or insurance administration systems • Preferred: experience supporting commercial groups, government accounts, municipalities, schools, or retiree programs • Preferred: exposure to process improvement, automation, or workflow optimization projects • Preferred: familiarity with audit support and internal controls

🏖️ Benefits

• Skill-building, leadership development and philanthropic opportunities • Medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period • Life and disability insurance • 401(k) with company match • Tuition assistance • Paid parental leave • Backup family care • Flexible time off • Flexible dress code and work location policies • Employee Resource Groups • Social responsibility and volunteering opportunities • Competitive compensation package • Possible eligibility for benefits, bonuses, and commission