Senior IT Support Engineer

Job not on LinkedIn

🔥 7 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $100k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Be Fanatically awesome all the time! • Be an active advocate for customer satisfaction • Provide technical excellence for systems, software, and hardware • Document/Update internal Kb’s, SOP’s, Wiki’s • Ask educated questions and listen to customers to determine the root cause of issues • Work through the problem-solving process with customers, empowering them to do the same in the future • Participate in training incoming staff • Report significant and recurring issues • Participate in the After Hours Escalation on-call rotation

🎯 Requirements

• Proven experience as a senior technical engineer, preferably in an MSP Environment • Ability to diagnose and resolve advanced issues • Excellent communication skills • Keen attention to detail, the memory of patterns, and interest in problem-solving • Consistently demonstrate the MyITcrew Core Values and meet standard metrics • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent • Advanced skills in the management of Active Directory Domain environments • Proficient in networking, for both on-premise and cloud-based networks. • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments