Technical Support Engineer

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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FL3XX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🚀 Aerospace

☁️ SaaS

🤝 B2B

💰 Series unknown on 2010-02

Aerospace • SaaS • B2B

FL3XX is a cloud-based, app-first aviation operations management platform that digitizes and automates commercial and business aviation workflows. Founded in 2010 and headquartered in Vienna, Austria, FL3XX provides an integrated suite for charter sales, Part 135/charter dispatch, crew scheduling, maintenance tracking, trip support, compliance, flight tracking and reporting. The platform serves corporate flight departments, air ambulance, cargo, scheduled airlines and advanced air mobility providers, supports global operations across 7 continents and 60 countries, integrates with 180+ service marketplaces, and dispatches over 250K flights annually.

📋 Description

• Support customers with operational and technical questions related to the FL3XX platform • Investigate and troubleshoot reported issues • Assist customers and partners with API and integration-related inquiries • Analyze logs, requests, payloads, and platform behavior to help identify root causes • Coordinate closely with Product, Engineering, and Customer Success teams • Clearly explain technical topics to both technical and non-technical users • Help document recurring issues, workflows, and best practices • Contribute to improving the overall customer support experience

🎯 Requirements

• Strong technical curiosity and problem-solving mindset • Experience in SaaS support, technical support, or customer-facing technology roles • Comfortable working with APIs, integrations, and web-based systems conceptually • Ability to read and understand API documentation and request/response structures • Experience with tools such as Postman, browser developer tools, Jira, HubSpot, or similar platforms is a plus • Strong written and verbal communication skills • Ability to work independently in a remote environment • Business aviation experience is a strong plus

🏖️ Benefits

• A smart, fun, international, and motivated team to work with; • The opportunity to work with an industry-leading platform that powers business aviation operations worldwide; • An opportunity to take part in fairs and conferences; • Strong focus on your personal and professional development, with access to the latest tools and technologies; • Flexible working arrangement. This is a remote position with lots of flexibility; • A supportive team and an innovative, fast-paced work environment.