IT Support Technician II

Job not on LinkedIn

🔥 9 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Mastercam

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mastercam is a leading provider of CAD/CAM software solutions designed to address the manufacturing challenges faced by a variety of industries. Known for its innovative tools and intuitive interface, Mastercam caters to industrial and educational users, helping streamline production processes and enhance machining precision. With its diverse range of products and comprehensive support, Mastercam serves multiple sectors, including aerospace, automotive, and energy, making it a crucial ally in modern manufacturing.

📋 Description

• Assist with technical inquiries received via phone, email, ticketing and messaging applications • Assess the nature of problems and resolve first level support issues by troubleshooting software and hardware issues • Logging or recording support tickets and/or cases • Work in a support capacity to resolve issues, or escalate them as needed • Troubleshoot and resolve hardware and software performance and general PC, network, and printer problems • Analyze user-related matters and identify solutions based on current industry best practices • Support mobile devices using a Mobile Device Solution. • Using ticketing software, perform and document tickets and report on organization trends • Maintain asset management of hardware and software • Oversee the deployment of end user devices • Assist with new user setup and onboarding • Collaborate with the IT team on feedback or general observations related to technology

🎯 Requirements

• High School Diploma Required • Bachelor of Science degree in Computer Science or equivalent is preferred • 4-5 years of relevant work experience required in a technology support capacity (troubleshooting computers, setting up hardware and installing software, maintaining and repairing hardware) • Knowledge of information technology engineering methods and technologies for IT infrastructure, web, mobility, and WAN and LAN networking • Knowledge of researching and analyzing information security technologies and processes to meet complex business needs • Experience with Microsoft technology stack including Microsoft 365, Office, Windows, Teams, Active Directory, Intune, Entra ID and Azure • Analytical Reasoning – Ability to apply research methodologies and statistical analysis to solve problems • Ability to support end users globally using remote support technologies • Data collection and reporting experience • Ability to synthesize and analyze complex data, information and evidence in order to draw meaningful conclusions

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options