Quality Support Technician – Travel Required

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Velocity, A Managed Solutions Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

☁️ SaaS

📡 Telecommunications

🤝 B2B

SaaS • Telecommunications • B2B

Velocity, A Managed Solutions Company is a U. S. -based managed technology and services provider that builds and operates IT, network, voice and media solutions for multi-location businesses—especially hospitality and retail. Velocity offers managed network & data solutions, VoIP and SIP-based voice platforms, Wi‑Fi, Free‑to‑Guest TV, Starlink integration, a global advertising/media network, on-site technician and repair depot services, 24/7 call center support, and software platforms (V-CLOUD™, V-SELECT® portal, GEM expense management and other SaaS offerings). Founded in 2005 and headquartered in Holland/Toledo, OH, Velocity emphasizes centralized operations, large-scale field technician coverage (5,500+), device and network management (3M devices, 42K network connections), and fully redundant data centers to support enterprise-grade deployments for businesses.

📋 Description

• Perform scheduled Quality Support Program (QSP) visits at customer locations. • Complete routine cleaning of photo lab equipment, printers, kiosks, and associated components in accordance with manufacturer and company procedures. • Perform quality inspections to verify equipment is operating within established performance standards. • Conduct preventative maintenance tasks designed to maximize equipment reliability and minimize service interruptions. • Inspect equipment for wear, damage, or potential failures and accurately document findings. • Perform print quality evaluations, color checks, calibration verification, and operational testing. • Identify issues requiring repair and communicate findings through proper service documentation and escalation procedures. • Replace approved consumable maintenance items and perform routine preventative maintenance within established guidelines. • Maintain accurate service records, inspection reports, photographs, and documentation using company systems. • Communicate professionally with store personnel regarding completed maintenance, equipment condition, and recommended follow-up actions. • Ensure work areas are left clean, organized, and compliant with company and customer standards. • Maintain inventory of cleaning supplies, maintenance materials, and assigned equipment. • Travel frequently (regional and national as required) and adapt to scheduling demands, including overnight travel when necessary. • Follow all company safety policies, customer site requirements, and regulatory guidelines while performing field work. • Represent the company professionally and deliver an exceptional customer experience during every Quality Support Program visit.

🎯 Requirements

• Minimum High School Diploma/GED. • Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required). • Minimum 2 years in field services, installation, or similar technical background. • Strong troubleshooting, critical thinking, and customer service skills. • Familiarity with basic hand tools. • Ability to work independently and in a team. • Strong troubleshooting, critical thinking, and customer service skills. • Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.

🏖️ Benefits

• Medical, Dental, Vision • PTO & Paid Holidays • 401K – with Employer Match • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available