Senior Support Engineer – MSP

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $100k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Be Fanatically awesome all the time! • Be an active advocate for customer satisfaction • Provide technical excellence for systems, software, and hardware • Document/Update internal Kb’s, SOP’s, Wiki’s • Ask educated questions and listen to customers to determine the root cause of issues • Work through the problem-solving process with customers, empowering them to do the same in the future • Participate in training incoming staff • Report significant and recurring issues • Participate in the After Hours Escalation on-call rotation

🎯 Requirements

• Proven experience as a senior technical engineer, preferably in an MSP Environment • Ability to diagnose and resolve advanced issues • Excellent communication skills • Keen attention to detail, the memory of patterns, and interest in problem-solving • Consistently demonstrate the MyITcrew Core Values and meet standard metrics • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent • Advanced skills in the management of Active Directory Domain environments • Proficient in networking, for both on-premise and cloud-based networks. • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments