Vice President, Claims

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $103k - $193.1k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 0%

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LoanCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.

📋 Description

• Establish and oversee the Claims department’s strategic vision, operating model, performance standards, and KPIs • Direct, coach, and develop managers and supervisors • Maintain internal controls, risk management practices, and compliance frameworks • Align departmental objectives with enterprise goals and strategic priorities • Partner with Default Servicing, Foreclosure, Bankruptcy, Loss Mitigation, Investor Reporting, Legal, Compliance, and other business areas • Lead claims compliance strategy and minimize claim curtailments, denials, and financial risk • Develop relationships with government agencies, mortgage insurers, investors, clients, and industry partners • Ensure organizational capacity, staffing strategies, and resource allocation meet business demands • Establish governance processes for policies, procedures, and controls • Monitor performance through management reporting, trend analysis, and executive dashboards • Represent the organization in client meetings, investor reviews, regulatory examinations, due diligence, litigation support, depositions, and other external forums • Provide executive oversight of third-party vendors, business partners, and offshore operations • Establish vendor governance programs, scorecards, compliance monitoring, and business reviews • Lead monthly business reviews and present findings and recommendations to executive leadership • Sponsor and approve process improvements, system enhancements, automation initiatives, and technology investments • Ensure operational, compliance, quality, and financial KPIs are accurately defined, monitored, and reported • Drive continuous improvement to enhance claims performance, strengthen controls, reduce costs, improve service delivery, and support growth • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • 7+ years of progressive mortgage servicing default management experience • Extensive expertise in claims administration, post-foreclosure operations, investor and insurer requirements, and regulatory compliance • 5+ years of leadership experience managing large-scale claims operations • Experience overseeing managers, supervisors, vendors, and third-party service providers • Deep knowledge of mortgage servicing regulations, investor guidelines, mortgage insurance claims processes, foreclosure-related activities, and risk management practices • Knowledge of FHA, VA, USDA, Ginnie Mae, Fannie Mae, and Freddie Mac claims programs and requirements • Exceptional verbal and written communication skills • Strong negotiation, conflict resolution, and consensus-building skills • Strategic thinking, analytical, problem-solving, and decision-making capabilities • Ability to lead multiple complex initiatives and prioritize resources • Experience using performance metrics, operational dashboards, and data analytics • Advanced proficiency with Microsoft Office, including Excel, Word, PowerPoint, and reporting tools • Ability to operate under pressure, manage organizational change, and lead teams through evolving requirements • Bachelor’s degree in Business Administration or related field is desired • Strong analytical and financial acumen • Advanced knowledge of mortgage servicing default technologies and claims management platforms, including MSP, Invoice Management, Cloud Claims, Yardi/P260, PAID, and Property360 • Experience with data analytics, business intelligence tools, and performance reporting • Ability to implement technology enhancements, automation solutions, and process improvements • Strong understanding of end-to-end default servicing operations

🏖️ Benefits

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Matching 401(k) plan • Employee stock purchase plan • Free Calm memberships and mental health resources • Wellness initiatives promoting physical and emotional well-being • Employee recognition programs • Gym membership discounts • Pet insurance discounts • Employee purchasing programs • Tuition reimbursement program • Necessary remote-work equipment provided • Flexibility to work remotely