Collector I

🔥 0 minutes ago

🥔 Idaho, Oregon, +1 more states – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $21 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OCCU | Oregon Community Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1956

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

OCCU | Oregon Community Credit Union is a member-focused financial institution that offers a wide range of banking services, including personal and business banking, loans, investments, and wealth management. With a commitment to community engagement and member education, OCCU provides tools for financial planning, retirement, and insurance services. They strive to provide competitive rates on checking and savings accounts, loans, and credit cards, making banking accessible and beneficial for their members.

📋 Description

• Contact members through multiple communication channels to identify solutions and develop plans to resolve delinquent accounts • Establish payment arrangements and collect loan payments while maintaining positive member relationships • Process account transactions, loan payments, payoffs, account maintenance requests, and collection activity documentation • Assist members with Guaranteed Asset Protection (GAP) and payment protection claims • Prepare and submit repossession files for voluntary or involuntary repossession review and approval • Resolve overdrawn accounts and operational losses • Provide prompt, professional, and courteous service while handling member concerns and escalations • Collaborate with other departments on collections-related questions and account resolutions • Meet service level standards and collection performance goals • Maintain compliance with the Fair Debt Collection Practices Act (FDCPA), regulatory requirements, and OCCU procedures

🎯 Requirements

• Minimum of one year of collections, financial services, lending, member service, or closely related experience • Strong verbal and written communication skills for sensitive financial conversations • Ability to build trust and maintain positive relationships while addressing delinquent accounts • Active listening, negotiation, conflict resolution, and problem-solving skills • Ability to manage multiple priorities while maintaining accuracy and quality • Strong organizational skills and attention to detail • Ability to remain calm, professional, and productive in stressful or emotionally charged situations • Demonstrated proficiency with Microsoft Office applications • Ability to accurately document collection activities and account information • Understanding of collection practices, account maintenance, and member service principles • Candidates must reside in Oregon, Washington, or Idaho as a condition of employment • Ability to work evenings and weekends based on business needs

🏖️ Benefits

• Low-cost medical, dental, and vision insurance • 401(k) retirement plan with employer match • Paid time off plus 13 paid holidays • Tuition reimbursement for eligible education and training • Company-paid long-term disability • 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities