Customer Service Specialist

Job not on LinkedIn

🕒 May 15

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 56%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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XACT

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.

📋 Description

• Provide excellent customer service from your secured home office. • Help patients schedule healthcare appointments. • Remain in a stationary position for prolonged periods while working at a computer. • Communicate effectively with customers over the phone and via email or live chat. • Perform repetitive tasks with attention to detail.

🎯 Requirements

• Must speak English & Spanish fluently. • Ability to remain in a stationary position for prolonged periods while working at a computer. • Ability to communicate effectively with customers over the phone and via email or live chat. • Must be able to perform repetitive tasks, such as typing, with attention to detail. • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed. • Dedicated home office space, which is free from distraction. • A personal desktop computer running a licensed version of Windows 10 or higher, with 8 GB of RAM. • A 19″ flat panel monitor (minimum). • A webcam for training, compliance, and collaboration purposes. • A wired network connection (wireless is not permitted). • A USB headset with noise and echo cancellation for VOIP. • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes.

🏖️ Benefits

• Paid time off (PTO) • Flexible scheduling • Health insurance through United Healthcare • Dental insurance through Sun Life • Vision insurance through VSP • Supplemental products through Allstate

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