Customer Service Specialist

Job not on LinkedIn

🕒 May 15

🏈 Alabama, Florida, +8 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 56%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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XACT

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.

📋 Description

• Provide excellent customer service to clients and patients • Help schedule healthcare appointments from a secured home office

🎯 Requirements

• Must speak English & Spanish fluently • Ability to remain in a stationary position for prolonged periods while working at a computer • Ability to communicate effectively with customers over the phone and via email or live chat • Must be able to perform repetitive tasks with attention to detail • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed • Dedicated home office space, free from distraction, with a door that can be closed and locked • Personal desktop computer running Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor or better) • Minimum 19" flat panel monitor, multiple displays recommended • Wired network connection (wireless is not permitted) • USB headset with noise and echo cancellation for VOIP • Modern mobile phone (iOS 17 or greater, or Android OS 12 or greater)

🏖️ Benefits

• PTO program for work-life balance • Flexible scheduling options • Group health insurance through United Healthcare • Dental insurance through Sun Life • VSP vision insurance • Supplemental insurance options through Allstate • Safe and comfortable working environment • Support and tools for success

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