Senior Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nagish

WebsiteLinkedInAll Job Openings

11 - 50 employees

📡 Telecommunications

🤖 Artificial Intelligence

👥 B2C

Telecommunications • Artificial Intelligence • B2C

Nagish is a telecommunications company dedicated to making communication more accessible for everyone. The name 'Nagish' means 'Accessible' in Hebrew, reflecting the company's mission to empower individuals to communicate freely and privately without the need for third-party listeners. They offer innovative solutions such as real-time text-to-speech and speech-to-text technology, allowing users to engage in phone conversations with enhanced privacy and ownership of their communication.

📋 Description

• Respond to customer inquiries via Intercom, chat, email, and other support channels with professionalism, warmth, and care. • Investigate and troubleshoot product issues using internal tools, customer data, and product knowledge, resolving issues when possible and escalating when needed. • Educate users on how to best utilize Rylo’s services, empowering them to communicate seamlessly. • Track and document customer interactions to identify common challenges and areas for improvement. • Work closely with the Product and Engineering teams to escalate complex technical issues, help identify and document bugs, and provide clear context.

🎯 Requirements

• 3+ years of hands-on customer support experience in a consumer-facing technology company - a must. • Experience troubleshooting technical product issues, investigating root causes, and working cross-functionally with Product and Engineering teams. • Fluency in English both written and spoken. • Strong written communication skills, with an ability to explain technical concepts clearly and concisely. • Experience with modern customer support platforms, with hands-on Intercom experience strongly preferred. • Familiarity with tools such as Mixpanel, Linear, Monday.com, or Asana is a plus. • A problem-solving mindset with the ability to multi-task. • Availability to work a fixed support shift from 12:00 PM to 9:00 PM US Eastern Time (ET).

🏖️ Benefits

• Generous options • Unlimited time off and sick days • Annual company get-together • Medical, Dental, and Vision plans with FSA, HSA, and Telehealth benefits • 401(k) plan with company match