Clinical Services Director

Job not on LinkedIn

🔥 4 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

👔 Director

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👻 Ghost score 13%

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North American Partners in Anesthesia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

📦 Logistics

🏥 Healthcare

Insurance • Logistics • Healthcare

North American Partners in Anesthesia (NAPA) is a clinician-led organization that is redefining healthcare through exceptional anesthesia and perioperative management services. Founded in 1986, NAPA has grown to serve over 3 million patients annually in more than 500 healthcare facilities across the United States. The organization emphasizes high-quality care through innovative leadership development and customer service training, focusing on optimizing results for patients, surgeons, and healthcare administrators. NAPA stands out in the industry with its evidence-based practices, enhancing operational efficiency, safety, and patient satisfaction.

📋 Description

• Own the cadence and accountability infrastructure for NAPA client relationships • Track and document client engagement activity and maintain accurate CRM records • Flag client dissatisfaction risks, relationship issues, cadence slippage, and disengagement signals • Prepare materials and briefings for executive conversations and client meetings • Serve as the first point of resolution for operational issues including staffing, payroll, scheduling, credentialing, and compliance • Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services • Advocate for clinicians and partner on recruitment, onboarding, and credentialing • Participate in candidate interviewing and provide onboarding support • Track premium pay drivers, vacancy trends, and locum reliance • Provide operational and relational capacity relief to Regional Vice Presidents • Prepare briefing materials, financial summaries, and client meeting preparation • Participate in FORC preparation, monthly financial reviews, and regional initiatives • Develop structured recommendations for unresolved situations and escalate issues requiring RVP authority • Identify and develop expansion opportunities within assigned client accounts • Develop strategic plans for cross-credentialing and market-based clinical teams • Surface opportunities involving new service lines, ASC development, volume growth, or contract expansion • Monitor competitive dynamics and flag threats and opportunities • Support multiple markets within a region or across regional boundaries as assigned • Achieve meaningful face time with clients and clinicians through purposeful, planned travel • Own the effectiveness of clinical schedules in assigned markets with centralized scheduling leadership • Route HR issues through centralized HR leadership and act as field-level connector and advocate • Own full P&L responsibility for the assigned market

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field • 5+ years of progressive experience in healthcare operations, account management, or clinical services administration, preferably within an anesthesia or physician practice management organization • Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes • Strong financial literacy, including ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly • Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment • Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders • Willingness and ability to travel frequently, expected 30–50% travel depending on market portfolio • Hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred) • Experience supporting or leading new site implementations in a healthcare services environment • Familiarity with various types of client contractual agreements

🏖️ Benefits

• Paid Time Off • Health insurance • Life insurance • Vision insurance • Dental insurance • Disability insurance • AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities • Remote-first work arrangement • Travel expenses or arrangements implied for required business travel