Clinical Services Director

Job not on LinkedIn

🔥 14 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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👻 Ghost score 13%

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North American Partners in Anesthesia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

📦 Logistics

🏥 Healthcare

Insurance • Logistics • Healthcare

North American Partners in Anesthesia (NAPA) is a clinician-led organization that is redefining healthcare through exceptional anesthesia and perioperative management services. Founded in 1986, NAPA has grown to serve over 3 million patients annually in more than 500 healthcare facilities across the United States. The organization emphasizes high-quality care through innovative leadership development and customer service training, focusing on optimizing results for patients, surgeons, and healthcare administrators. NAPA stands out in the industry with its evidence-based practices, enhancing operational efficiency, safety, and patient satisfaction.

📋 Description

• Own the cadence and accountability infrastructure for NAPA client relationships • Track and document client engagement activity and maintain accurate CRM records • Flag client dissatisfaction risks, engagement issues, and slipping meeting cadence • Prepare materials and briefings for executive conversations and client meetings • Resolve day-to-day operational issues including staffing gaps, payroll and scheduling inaccuracies, credentialing coordination, and compliance escalations • Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services • Advocate for clinicians and support recruitment, onboarding, credentialing, interviewing, and engagement • Track premium pay drivers, vacancy trends, locum reliance, staffing models, and operational risks • Provide operational and relational capacity relief to Regional Vice Presidents • Prepare briefing materials, financial summaries, and client meeting preparation • Participate in FORC preparation, monthly financial reviews, and regional initiatives • Develop expansion opportunities, cross-credentialing strategies, and plans for new service lines, ASC development, volume growth, or contract expansion • Monitor competitive dynamics and surface threats and opportunities • Support multiple nationally assigned markets according to need and strategic priority • Achieve meaningful client and clinician face time through purposeful, planned travel • Maintain full P&L ownership for the assigned market and partner with clinical, operational, and centralized service leadership

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field • 5+ years of progressive experience in healthcare operations, account management, or clinical services administration, preferably within an anesthesia or physician practice management organization • Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes • Strong financial literacy, including ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly • Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment • Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders • Willingness and ability to travel frequently, expected 30–50% travel depending on market portfolio • Hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred) • Experience supporting or leading new site implementations in a healthcare services environment • Familiarity with various types of client contractual agreements

🏖️ Benefits

• Paid Time Off • Health, life, vision, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities