Clinical Support Manager

Job not on LinkedIn

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $98k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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North American Partners in Anesthesia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

📦 Logistics

🏥 Healthcare

Insurance • Logistics • Healthcare

North American Partners in Anesthesia (NAPA) is a clinician-led organization that is redefining healthcare through exceptional anesthesia and perioperative management services. Founded in 1986, NAPA has grown to serve over 3 million patients annually in more than 500 healthcare facilities across the United States. The organization emphasizes high-quality care through innovative leadership development and customer service training, focusing on optimizing results for patients, surgeons, and healthcare administrators. NAPA stands out in the industry with its evidence-based practices, enhancing operational efficiency, safety, and patient satisfaction.

📋 Description

• Provide day-to-day leadership, coaching, and direction to Clinical Support team members. • Establish expectations and monitor workload, productivity, quality, and service levels. • Train and develop team members and provide ongoing feedback and coaching. • Coordinate team coverage and workload allocation across assigned facilities. • Oversee administrative processes supporting anesthesia providers and clinical operations. • Partner with Clinical Services leadership to address operational needs and resolve support-related issues. • Support site implementations, de-implementations, service expansions, and operational transitions. • Coordinate provider-related administrative activities and follow up on outstanding items. • Serve as an escalation point for clinical support issues. • Assist with workforce planning, provider engagement, and operational reporting. • Oversee provider contractual changes, separation processes, and payroll questions. • Monitor payroll issues and coordinate resolution with Payroll, Human Resources, Clinical Services leadership, and other stakeholders. • Support use of Workday, ServiceNow, QGenda, iPro, and other applicable systems. • Support administration and tracking of 1099 and per diem provider arrangements. • Monitor provider contract renewals, utilization, and required documentation. • Coordinate provider information and documentation with Contracting, Credentialing, Clinical Services, and other teams. • Support clinical-related invoices, check requests, and administrative transactions. • Monitor provider compliance requirements, documentation, audit readiness, and compliance trends. • Develop and maintain standardized workflows, procedures, job aids, and documentation. • Identify process improvements, reduce manual work, improve accuracy, and enhance stakeholder experience. • Monitor operational metrics and recommend improvements. • Maintain relationships with providers, leadership, Scheduling, HR, Payroll, Compliance, Credentialing, Contracting, Finance, and other stakeholders. • Communicate operational issues, trends, risks, and status updates to leadership. • Respond to provider and stakeholder inquiries in a timely and professional manner. • Promote service and responsiveness across Clinical Support.

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred; equivalent combination of education and relevant experience may be considered. • 5+ years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a related environment. • Prior experience leading, supervising, or providing work direction to administrative or operational support teams. • Experience supporting payroll, workforce administration, provider contracting, compliance, credentialing, or related healthcare operational processes. • Strong organizational skills with the ability to manage multiple priorities and deadlines in a complex, fast-paced environment. • Demonstrated ability to identify issues, coordinate cross-functional resolution, and appropriately escalate operational risks. • Strong written and verbal communication skills with the ability to effectively interact with clinical providers, leadership, and corporate support functions. • Proficiency with Microsoft Office applications and experience working with HRIS, workforce management, scheduling, or compliance systems. • Experience supporting anesthesia, perioperative, physician practice, or other clinical operations. • Experience with Workday, QGenda, iPro, and ServiceNow. • Experience supporting multi-site or regional healthcare operations. • Demonstrated experience with process improvement, workflow standardization, and team development.

🏖️ Benefits

• Paid Time Off • Health, life, vision, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities

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