District Manager – Parts and Service

🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Drive aftersales performance across a defined region. • Partner with dealership leadership to execute GM Customer Care & Aftersales initiatives. • Improve customer satisfaction and grow revenue. • Own district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership and foster strategic alignment. • Drive revenue growth and achieve KPIs through CCA programs and initiatives. • Lead standardized dealer contact processes focused on dealer priorities and GM objectives. • Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic. • Develop and execute annual Business Plans using data-driven insights. • Assess dealership performance, identify trends, and implement targeted operational and customer-satisfaction improvements. • Manage priorities autonomously and make decisions that drive business outcomes. • Resolve aftersales customer concerns involving SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests. • Monitor and achieve KPIs including SRT objectives, NPS, Customer Retention, STS compliance, and EV Training & Compliance. • Report directly to the Zone Manager - Parts & Service.

🎯 Requirements

• Bachelor’s Degree or equivalent professional experience. • 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred. • Ability to travel up to 50% to different locations within your territory. • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. • Must currently reside within the territory of Des Moines, Iowa, or be willing to relocate to Des Moines, Iowa or a surrounding area approved by leadership within 60 days of the start date. • Must not require GM immigration sponsorship now or in the future. • Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. • Excellent oral and written communication skills, with the ability to inform and persuade effectively. • Ability to leverage data analytics tools to extract actionable insights. • Ability to manage multiple tasks and adapt in a changing environment. • Strong problem-solving, strategic planning, customer focus, and conflict-resolution skills.

🏖️ Benefits

• Relocation benefits are available for candidates who qualify under company policy. • GM benefits support employee well-being at work and at home; details are provided through Total Rewards resources. • Inclusive workplace and reasonable accommodation support for applicants with disabilities.

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