Deal Desk Manager

Job not on LinkedIn

🔥 4 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $115k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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📋 Description

• Own the end-to-end Deal Desk function across new business, expansions, and renewals • Partner with Sales, Customer Success, and Partnerships to provide strategic deal guidance, ensure pricing discipline, and mitigate contractual risk • Serve as the primary escalation point for deal-related questions • Build and review quotes for Sales, Customer Success, and Partnerships • Advise reps and CSMs on packaging, multi-year structures, ramp schedules, and bundling • Review discount requests against approval thresholds and escalate exceptions with recommendations • Maintain the price book, product catalog, and quote templates with Finance and Product • Track Deal Desk turnaround times and uphold published SLAs • Prepare order forms, renewals, amendments, and co-terms from standard templates • Triage redlines and non-standard terms and route them to Legal and Finance as needed • Navigate public-sector procurement, including RFP pricing, cooperative purchasing contracts, purchase orders, fiscal-year budget cycles, and board-approval timelines • Manage e-signature workflow and verify executed contracts against booked opportunities • Audit Closed Won bookings before hand-off to Finance and Customer Success onboarding • Own the contract repository and maintain renewal dates, terms, and uplift clauses in Salesforce • Partner with Finance on invoicing hand-off, revenue recognition inputs, and month-end close

🎯 Requirements

• 5+ years managing Deal Desk or order management at a SaaS company • Strong Salesforce skills: admin-level configuration (fields, reports, dashboards) • Familiarity with CPQ or comparable quoting tools • Experience supporting multiple Sales or CS teams and managing competing priorities • Working knowledge of SaaS metrics and contract terms: ARR, services, NRR, GRR, pipeline stages, multi-year deals, co-terming, uplifts, renewals • Advanced Excel or Google Sheets skills (lookups, pivots, reconciliation) • Precision with numbers, data, and contract language • Ability to build clear documentation, training, and a request queue with SLAs • Ability to work remotely in the United States or Canada

🏖️ Benefits

• Remote and flexible work environment • Medical, dental & vision insurance • FSA, HSA, and/or Dependent Care FSA (US) • Life + AD&D insurance, plus short-term and long-term disability insurance (US) • Life + disability insurance (Canada) • 401(k) (US) / RRSP (Canada) with 3.5% match • 10 company holidays • 3 wellness days • Paid vacation time off • Sick and safe time off • Paid parental leave • Paid bereavement leave • Paid jury duty + civic service leave • Employee assistance program • 2 summer days + annual end-of-year "Dimming of the Lights" • Employee referral bonus program • Competitive compensation and benefits • Opportunities to grow as we scale

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