Technical Account Manager

🕒 August 11

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Napier

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

📋 Compliance

💸 Finance

Artificial Intelligence • Compliance • Finance

Napier AI is a leading global provider of AI-driven compliance solutions focused on transforming financial crime compliance. The company offers an intelligent end-to-end compliance platform that integrates multiple solutions for client screening, transaction monitoring, and risk assessment. Trusted by world-leading data providers, Napier AI enhances anti-money laundering (AML) defenses with advanced AI and machine learning technologies. Their products are scalable, adaptable to various sectors, and are designed to reduce false positives and negatives, improving the efficiency and accuracy of compliance teams. Napier AI is recognized for its security-first approach, ensuring data is well-protected and compliance is continuously optimized.

📋 Description

• Serve as the primary point of contact for clients, understanding their business goals, value drivers, and Napier AI solutions. • Engage with clients from project phase through implementation and support, ensuring quick issue resolution with minimal business impact. • Collaborate with teams on product roadmap alignment, change management, and release processes. • Facilitate technical discussions and strategic planning sessions with client IT departments. • Analyze client data to identify trends and provide actionable insights that drive strategic value and ROI from Napier AI solutions. • Train client teams and provide resources to effectively use and manage Napier products. • Assess and enhance client satisfaction through strategic improvements and day-to-day support. • Communicate with senior managers and stakeholders, tailoring messaging to the audience. • Develop and present remediation plans appropriate to stakeholder seniority. • Navigate difficult client conversations professionally. • Investigate data to identify issue drivers and root causes. • Review logs, correlate events, manipulate data, and restore service. • Engage empathetically with customers to understand desired business outcomes. • Collaborate across departments to deliver positive customer outcomes. • Author knowledge-base documentation for complex workarounds and solutions. • Drive improvements to key operational processes.

🎯 Requirements

• Basic familiarity with user-level Kubernetes, including connecting to clusters, retrieving logs, and restarting pods is a plus but not essential. • Good understanding of SQL queries, preferably against PostgreSQL databases. • Experience running queries against Elastic Search. • Experience with Python scripting, mainly reviewing and modifying existing scripts that are returning errors. • Solid understanding of the HTTP protocol, including request/response headers, response codes, authentication types, manual queries with Postman or similar, REST, and webhooks. • Experience with Apache NiFi is a big plus, specifically modifying and troubleshooting workflows. • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Strong communication and interpersonal skills to engage with clients and internal teams. • Ability to understand and articulate client needs, goals, and pain points. • Proactive problem-solving and risk management capabilities. • Excellent organizational skills to manage multiple client reviews and requests. • Experience analyzing client data to identify trends and provide actionable insights. • Ability to produce and present detailed reports and strategic recommendations. • Proficiency in using analytics tools and software. • Capability to develop and deliver training sessions and workshops. • Experience creating and sharing documentation, guides, and best practices. • Commitment to continuous learning and improvement for yourself and client teams. • Ability to conduct regular check-ins and review meetings with client teams. • Ability to act as a primary point of contact for inquiries and escalations. • Strong relationship-building skills to enhance client satisfaction and ensure maximum value from Napier AI’s solutions. • Ability to provide strategic recommendations aligned with client business goals. • Ability to assist in planning and implementing new technologies. • Ability to offer insights into industry trends and best practices.

🏖️ Benefits

• Work at the forefront of AI-powered financial crime prevention, partnering directly with leading banks and financial institutions. • Gain deep technical exposure across the full client lifecycle, from implementation through to ongoing support and strategic advisory. • Collaborate with a fast-growing, innovation-led team solving real problems in AML and compliance technology. • Be part of a company scaling globally, with the autonomy to shape client relationships and drive measurable impact.