Director of Operations, Data Analytics – Production Support, Extended-Hours

🕒 August 19

🇺🇸 United States – Remote

💵 $186.3k - $232.9k / year

⏰ Full Time

🔴 Lead

📉 Data Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Oversee the entire operations of Natera's Extended-Hours Support (ExHS) team • Provide timely and accurate data analytics support to lab production operations and production teams • Direct and mentor a team of 10+ ExHS data science support engineers and analysts across standard and extended operational shifts • Enforce and improve operating procedures for compliance, quality, and efficiency • Measure, report, and continuously improve team operational effectiveness • Lead the team during critical production incidents or emergency events during and outside standard business hours • Develop and maintain technologies for operational visibility and efficiency • Manage and execute analytics workflows on Snowflake and AWS infrastructure • Ensure compliance with CLIA, FDA, and internal quality management standards • Train and coach team members on technologies, procedures, guidelines, and best practices • Identify and implement improvements within the DSPE ExHS team • Represent ExHS teams in stakeholder meetings and manage stakeholder expectations • Establish regular stakeholder reporting mechanisms • Translate complex analytical results into actionable recommendations for cross-functional partners

🎯 Requirements

• Master's degree in Statistics, Data Science, Bioinformatics, Computer Science, Mathematics, or Operations Research required; Doctorate degrees are a plus • Minimum 8 years of relevant industry experience with a Master's degree (or minimum 4 years with a Doctorate) • Minimum 3 years of experience operating within a highly regulated environment (CLIA and/or FDA compliant settings) • Minimum 3 years of management experience leading medium-sized teams in production support or operational roles • Working knowledge of diagnostic laboratory business processes and genomic/bioinformatics technologies • Proficient in data analysis and statistical techniques • Proficient in Python and SQL development • Hands-on experience with Snowflake platform technologies and AWS cloud analytics tooling (Redshift, Athena, Batch, EC2, S3) • Demonstrated experience developing operational dashboards and analytical tools using AWS QuickSight, Streamlit, or equivalent platforms • Strong written and verbal communication skills, with a track record of building cross-functional trust and explaining technical data clearly • Ability to navigate operational ambiguity, establish structure where gaps exist, and resolve production bottlenecks directly • Good documentation practices and coding style • Strong integrity • Team player, collaborative

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401k benefits • Commuter benefits • Generous employee referral program