Medical Records Operations Support

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $32 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Obtain necessary medical documentation by collaborating with in-house billing operations, customer experience teams, medical records case managers and accounts • Serve as a primary liaison among relevant internal teams • Apply CMS, state and insurer medical policy and coverage guidelines, including LCD and NCD coverage criteria • Navigate and extract data from electronic medical records, including EPIC • Lead and coordinate account outreach efforts • Track special contact requests, review incoming medical records and respond to account phone calls • Assist with regular case uploads and database maintenance • Develop working relationships with departments affecting revenue cycle performance • Participate in meetings, discussions, case reviews and continuing education to review metrics, workflows, trends and improvement opportunities • Support team performance initiatives and productivity goals while maintaining quality standards for QA • Follow procedures and document activities in compliance with business process and regulatory requirements • Complete required training related to HIPAA, PHI privacy, general policies, procedure compliance and security

🎯 Requirements

• Two- or Four-year undergraduate degree or certification preferred • At least 2 years prior customer service or support experience • Previous laboratory experience in oncology and/or organ health is strongly preferred • Multilingual skills are a plus • Knowledge of medical billing systems, medical terminology and abbreviations, basic procedure coding knowledge, and health care nomenclature and systems • Proficiency with G-Suite products, including Google Calendar and G-Sheets • Strong analytic skills with ability to interpret, evaluate and act on clinical information • Previous experience working in an Oncology or Transplant clinical setting strongly preferred • Excellent organizational, time management and problem solving skills • Excellent interpersonal skills and ability to work with internal and external colleagues at all organizational levels • Ability to work in a high performing, fast paced team environment requiring flexibility • Ability to navigate multiple customer demands and balance competing priorities • Ability to analyze, identify and articulate/report trends clearly and concisely • Ability to solve problems using critical thinking skills • Ability to maintain confidentiality of sensitive PHI information • Required completion of HIPAA & PHI privacy, General Policies and Procedure Compliance, and security training

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401k benefits • Commuter benefits • Employee referral program

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