Patient Coordinator

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Serve as the dedicated advocate and primary point of contact for patients undergoing Organ Health genetic testing • Assess patient needs, coordinate logistics, provide customer support, and solve problems • Set expectations for sample collection scheduling, turnaround time, billing, and next steps • Respond to patient-generated marketing leads and conduct outbound outreach for identification and monitoring programs • Triage and escalate complex issues to cross-functional partners including MP, Organ Health Specialists, Territory Managers, Customer Experience, and Billing Teams • Participate in rotating weekend on-call coverage • Maintain service-oriented patient relationships • Address organizational data and analysis requests in a timely manner • Identify, nurture, and grow patient relationships to influence and schedule ongoing testing • Handle PHI in paper and electronic forms while complying with HIPAA requirements • Perform other duties as assigned

🎯 Requirements

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity, patient services, or healthcare customer support role. • Minimum of 2 years of sales experience • Background in medical or biological sciences preferred • Genuine empathy and compassion; strong active listening and rapport-building skills • Ability to think strategically and execute tactically • Competitive analysis skills • Ability to relate and educate potential patients about Natera technology • Comfortable navigating multiple systems and tools simultaneously • Ability to work independently and collaboratively • Ability to act with a sense of urgency • Excellent written and verbal organizational and communication skills • Must adhere strictly to HIPAA regulations and verify patient identity on every interaction • Must complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire • Must maintain current status on Natera training requirements

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401k benefits • Commuter benefits • Employee referral program