Patient Support Coordinator

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $13 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SCP Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

SCP Health is a physician-led clinical services company that provides emergency medicine, hospital medicine, critical care, hospital-at-home, and connected care solutions to hospitals and health systems across the U. S. The organization combines clinical leadership, national resources, AI-supported scheduling and analytics, and outsourcing/insourcing models to improve quality, staffing, and operational performance while offering recruiting, training, documentation, and revenue cycle support.

📋 Description

• Work efficiently in a fast-paced contact center using inbound and outbound calls, chat, SMS/Text, and email • Manage general inquiries, track and remind patients of appointments, and follow established processes • Provide clinical information to obtain pre-certification from payers, adjusters, and nurse case managers • Collect accurate data to coordinate care and referrals for occupational health and workers’ compensation services • Assist with referral tracking, appointment scheduling, prior authorizations, and insurance billing verification • Assemble referral information to expedite and coordinate care • Support referral navigation and care coordination within client health systems and hospitals • Stay current on state-specific workers’ compensation and occupational health laws and regulations • Check eligibility and obtain authorizations through insurance companies and vendor portals • Track and reconcile referral orders through completion, including return-to-work or maximum medical improvement outcomes • Present clinical notes, orders, and referrals to utilization review organizations and insurance companies • Advocate for patients with carriers to secure timely approval of necessary services • Coordinate care with service providers, workers’ compensation adjusters, and nurse case managers • Track referral outcomes and communicate appointment reminders to patients, employers, adjusters, and nurse case managers • Meet call handling, quality, and attendance performance goals • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • Two years’ patient care coordination or patient scheduling experience or equivalent • One year customer service experience • Ability to quickly learn new processes and workflows • Ability to listen to caller while entering data and documenting information accurately • Strong communication skills, oral and written • Great active listening skills • Patient and empathetic attitude • Excellent interpersonal skills • Computer literacy with attention to detail and ability to learn new software applications and methods of engagement • Problem solving abilities • Excellent customer service skills • Medical Office Administration experience or Medical Assistant Certification preferred • Previous occupational health or workers compensation experience preferred • EMR experience a plus • Bilingual a plus but not required

🏖️ Benefits

• Strong track record of providing excellent work/life balance • Comprehensive benefits package and competitive compensation • Medical, dental, and vision insurance • 401(k) plan with a company match • Paid time off and holidays • Professional development support • Employee wellness resources • Inclusive culture of belonging and empowerment