Patient Outreach and Support Specialist – Temp

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Conduct proactive outreach to patients following testing to provide support, education, and resource navigation. • Engage patients through phone, SMS, email, and other approved communication channels while delivering a positive and professional customer experience. • Educate patients on testing processes, available resources, patient portal tools, scheduling options, and other relevant support services. • Gather patient feedback regarding their testing experience and document insights that help improve patient programs and services. • Identify and help address common barriers to care, including scheduling challenges, provider communication needs, access to resources, and general process questions. • Provide patients with approved educational materials, discussion guides, and support resources. • Coordinate with Patient Coordinators, field teams, provider offices, and other internal stakeholders to support patient needs. • Escalate clinical, billing, technical, or service-related concerns to the appropriate internal teams. • Maintain accurate documentation of all patient interactions and follow-up activities within Salesforce and other internal systems. • Support outreach initiatives, patient education programs, and operational projects designed to improve the overall patient experience. • Maintain compliance with all privacy, regulatory, and communication requirements. • Demonstrate empathy, professionalism, and sound judgment when interacting with patients and caregivers.

🎯 Requirements

• 2+ years of experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related field. • Bachelor’s degree preferred. • Experience interacting directly with patients or customers in a healthcare or service-oriented environment preferred. • Strong verbal and written communication skills with the ability to explain complex information in a clear and supportive manner. • Excellent listening skills and ability to navigate sensitive conversations with empathy and professionalism. • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. • Experience using Salesforce or similar CRM platforms preferred. • Proficiency with Microsoft Office applications, including Excel and Word. • Bilingual Spanish preferred.

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program!