Regional Customer Support Specialist

🕒 June 2

🇺🇸 United States – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Respond promptly to internal and external customer inquiries • Serve as the lead contact for assigned accounts and Sales, documenting interactions, actions taken, and follow-ups • Build rapport with accounts, patients, and Sales to resolve missing information and meet turnaround time targets • Communicate delays and cancellations to customers and coordinate sample redraws as needed • Research and resolve escalated issues by phone and electronic channels, explaining root causes and resolutions • Maintain working knowledge of Natera oncology tests, sample requirements, turnaround times, patient health information, request forms, and waivers • Take on special projects and other duties as needed • Handle PHI in paper and electronic form using approved systems and technologies • Stay current on Natera training requirements

🎯 Requirements

• Two-year degree and/or 2-5 years of related experience; bachelor's degree preferred • Proven ability to complete tasks resourcefully and efficiently • Commitment to continued professional growth and education • Completion of HIPAA/PHI privacy, policy and procedure compliance, and security training as soon as possible, and no later than 30 days from start date • Strong de-escalation skills • Excellent organizational skills • Strong problem analysis, problem-solving, and critical thinking skills • Knowledge of customer service principles and practices • Experience providing both phone and written customer support • Knowledge of administrative procedures and protocols • Strong numeric, verbal, and written communication skills, with excellent spelling and grammar • Intermediate proficiency in G Suite applications • Exceptional attention to detail • Experience with Salesforce Service Cloud, LIMS, customer portals, eFax, secure email, and cloud-based call center tools preferred • Data collection and maintenance experience preferred • Bilingual is a plus

🏖️ Benefits

• Comprehensive health benefits (medical, dental, vision) • 401(k) with company match • Generous paid time off and company holidays • Additional wellness and work-life benefits • Life and disability plans for eligible employees and dependents • Free testing for Natera employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • Commuter benefits • Employee referral program