Regulatory Enablement Lead – SERFF, AI Solutions

🕒 4 days ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $81k - $105k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

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National Association of Insurance Commissioners (NAIC)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1871

🛡️ Insurance

🏛️ Government

🤝 Non-profit

Insurance • Government • Non-profit

National Association of Insurance Commissioners (NAIC) is a U. S. -based standard-setting and support organization for state insurance regulators. It provides expertise, data, model laws, regulatory guidance, technology platforms (e. g. , myNAIC), research, and education to help state insurance commissioners regulate insurers, protect consumers, and promote consistent administration of insurance law. NAIC publishes model laws and guidance, manages filing and data systems, coordinates committee work on topics such as financial regulation, market conduct, cybersecurity, and AI/ML, and offers consumer resources and complaint tools.

📋 Description

• Serve as the primary external point of contact for regulatory organizations interested in CLARA, leading outreach, onboarding, and enablement activities • Coordinate training, documentation, and guidance to support effective and consistent use of CLARA • Coordinate day‑to‑day responses to user questions, workflow challenges, and enablement needs • Collect, synthesize, and communicate user feedback to inform ongoing product and technical improvements • Track adoption, usage patterns, and onboarding progress to support data‑informed decision‑making • Develop and maintain enablement materials, playbooks, and best practices for CLARA • Identify and champion additional use cases for regulatory enablement tools and processes

🎯 Requirements

• Bachelor’s degree and 5-7 years of relevant experience or equivalent combination of education and relevant experience • Relevant certifications (e.g., product management, change management, project management, insurance, AI/machine learning) are a plus • Interest or experience in applied AI, regulatory technology, or modernizing regulatory workflows • Experience related to insurance rate and form filings • Experience using the SERFF system as either an industry filer or a regulatory reviewer • Ability to work independently while collaborating closely with cross‑functional teams • Strong ability to work across product, technical, and regulatory stakeholders to support adoption of complex platforms • Excellent communication skills, with the ability to explain technical or AI‑enabled concepts to non‑technical audiences • Proven organizational and coordination skills, including managing multiple onboarding or enablement efforts simultaneously • Ability to learn and effectively use NAIC platforms and regulator-facing tools, including SERFF and CLARA • Comfort working with web-based applications, collaboration tools, and virtual training or support platforms • Knowledge of or experience with large language models (LLMs), generative AI, and related emerging technologies, including the ability to understand practical business and regulatory use cases • Experience or capability working as part of a software development team, preferably in Agile environments and collaborating with product, engineering, and cross-functional delivery teams

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development