Customer Training Specialist

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National Carwash Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

National Carwash Solutions is a provider of car wash equipment, branded cleaning chemistries, aftermarket parts and end-to-end services for car wash operators. The company designs and supplies hardware such as in-bay automatics, tunnel systems, vacuums, water treatment and detailing equipment, and supports customers with installation, a large direct service network, parts e-commerce, training and consulting. NCS serves single- and multi-site operators, petroleum/convenience retailers, fleets and other B2B customers, positioning itself as a full-suite partner for building, running and scaling car wash businesses.

📋 Description

• Deliver on-site training at client locations before, during, and after AMP Clarity go-lives, covering point-of-sale operations, membership sales workflows, day-to-day system use, and hardware troubleshooting • Host engaging, easy-to-understand training sessions adapted to site managers, cashiers, greeters, and tunnel staff • Conduct post-transition follow-up visits and refresher training onsite or virtually • Create and maintain quick-reference guides, standard operating procedures, job aids, and onboarding materials • Update training content as AMP Clarity evolves with new features and workflows • Evaluate and improve customer-facing documentation and support processes • Serve as a trusted resource for client team members during transitions • Represent a consistent AMP brand experience at every site visit • Gather field feedback and channel it to Implementation, Product, and Account Management • Coordinate training schedules with go-live timelines and site readiness • Collaborate with AMP Support on launch transition and troubleshooting references

🎯 Requirements

• Ability to travel up to 75% of the time, including multi-day on-site engagements • Experience delivering engaging, easy-to-understand training to frontline or hourly teams • Strong documentation skills and ability to turn complex workflows into clear, concise materials • Proficiency with standard documentation and presentation tools such as Microsoft Office or Google Workspace • Ability to produce polished, visual job aids; Canva, Adobe, or similar is a plus • Patience, warmth, and credibility with site-level staff • Ability to learn software deeply enough to teach it, troubleshoot common issues, and explain workflow reasoning • Strong organizational skills and self-direction • Ability to independently manage travel schedules and site readiness • Exceptional writing and communication skills • Comfort leading training sessions, large meetings, and difficult conversations • Experience working under pressure and balancing multiple stakeholder demands • Car wash operating experience is a major plus • Experience with a Learning Management System (LMS) is a plus • Experience supporting software transitions, POS conversions, or technology rollouts is a plus • Instructional design background or familiarity with adult learning principles is a plus • Comfort using AI tools such as Claude or Gamma is a plus • Must be eligible to work in the United States • Employer is not currently able to sponsor work visas

🏖️ Benefits

• Highly competitive salaries • Generous PTO policy and holiday schedule • 401K plan with company matching • Excellent medical, dental, and vision insurance • Team-building events, outings, and hackathons • State-of-the-art workspace and hardware • Strong focus on community service and volunteering • Personal career growth • Lunch-and-learns • Supportive and sustainable culture