Technology Implementation Manager

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National Carwash Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🔧 Hardware

🤝 B2B

Hardware • B2B

National Carwash Solutions is a provider of car wash equipment, branded cleaning chemistries, aftermarket parts and end-to-end services for car wash operators. The company designs and supplies hardware such as in-bay automatics, tunnel systems, vacuums, water treatment and detailing equipment, and supports customers with installation, a large direct service network, parts e-commerce, training and consulting. NCS serves single- and multi-site operators, petroleum/convenience retailers, fleets and other B2B customers, positioning itself as a full-suite partner for building, running and scaling car wash businesses.

📋 Description

• Travel to Clarity site launch locations to provide real-time troubleshooting and on-the-spot training to field crews as they begin using the platform. • Serve as the primary point of contact during initial site launches, embodying a 'teach the teacher' approach to empower clients for future self-sufficiency. • Effectively resolve technical issues, ensuring minimal disruption to client operations and maintaining a positive customer experience. • Manage high-pressure situations, providing calm and effective solutions to urgent problems. • Utilize networking and connectivity experience, as well as hardware/software installation knowledge, to address technical challenges. • Demonstrate strong logical and problem-solving skills to diagnose and resolve complex issues. • Maintain clear and efficient communication with the centralized command center, providing detailed and accurate information for further troubleshooting. • Capture and document relevant details regarding issues and solutions for future reference and process improvement. • Represent the AMP brand professionally and positively during the critical early stages of client relationships. • Build rapport quickly with new clients, establishing trust and ensuring a positive onboarding experience. • Provide exceptional customer service, maintaining AMP's reputation for 'white glove' support. • Deliver comprehensive training on the Clarity platform to field crews, ensuring they understand and can effectively utilize the system. • Identify opportunities for process improvement, contributing to more efficient onboarding and enhanced customer satisfaction. • When not launching new sites, travel to existing customer sites that require additional in-person training or troubleshooting on any of the AMP platforms. • Travel extensively, including weekends, to support site launches and customer visits. • Maintain a flexible schedule to accommodate the demands of on-site support and client needs.

🎯 Requirements

• Proven experience in customer service, technical support, or a related field. • Strong networking and connectivity experience, with hardware/software installation knowledge. • Excellent communication, interpersonal, and problem-solving skills. • Ability to build rapport quickly and establish strong client relationships. • Strong logical and analytical skills. • Ability to work independently and as part of a remote team. • High level of attention to detail and organizational skills. • Willingness and ability to travel extensively, including weekends. • Ability to thrive in fast-paced and dynamic environments. • Strong comfort level with learning and teaching new software. • For qualification to drive a company vehicle: Must have a valid driver’s license and good driving record. • Driving record with no more than two (2) moving violations within the past 5 years; no preventable, at-fault accidents within the past 5 years. • No impaired driving convictions, pending charges, or test refusals within the past 5 years.

🏖️ Benefits

• Highly competitive salaries • Potential equity interest in a rapidly growing company • Generous PTO policy and holiday schedule • 401(k) plan with company matching • Excellent medical, dental, and vision insurance • Located at Atlanta Tech Village, the 4th largest tech space in the US • World-class engineering team with an incredible track record • Robust development stack and hybrid cloud architecture • Team-building events, outings, and hackathons • State-of-the-art workspace and hardware • Strong focus on community service and volunteering • Free gym, snacks, and beverages