Claims Specialist – Bodily Injury

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National Interstate Insurance Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

🚗 Transport

🤝 B2B

Insurance • Transport • B2B

National Interstate Insurance Company is a specialty commercial insurance provider focused on transportation and adjacent industries. It offers tailored insurance products for fleets and commercial operators (ambulance, bus, tow truck, truck, waste, limousine, last-mile delivery, moving & storage, heavy haul and specialized carriers, etc. ), plus services around claims handling, loss control, telematics, and creative risk-financing solutions. National Interstate is part of the Great American Insurance Group family (including Vanliner) and is rated A+ (Superior) by A. M. Best. The company emphasizes partnerships with producers and provides specialized programs and tools for commercial customers and brokers.

📋 Description

• Manage a large inventory of complex claims to evaluate compensability and liability • Plan and conduct complex claims investigations to confirm coverage and determine liability, compensability, and damages • Analyze and negotiate appropriate claim settlements and reserves within prescribed authority • Attend arbitrations, mediations, depositions, or trials as needed • Convey complex coverage and settlement information to insureds, claimants, and external partners • Authorize payments within assigned authority limits and ensure timely payment • Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements • Potentially coach staff and participate in talent selection, development, and performance management decisions • Perform other assigned duties

🎯 Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience • Generally, a minimum of 9 years of experience in property and casualty claims handling • Completion of or continuing progress toward a professional designation such as Associate in Claims (AIC) preferred • Commercial Auto and Litigation experience preferred • Ability to work within broad limits and authority on highly technically complex assignments • Excellent analytical, negotiation, and problem-solving skills • Strong knowledge of insurance policies, coverage, and claims handling procedures • Knowledge of industry laws and regulations • Advanced ability to organize and prioritize caseloads for timely claim resolution • Excellent interpersonal and communication skills, with ability to build relationships and lead negotiations • Proven ability to handle confidential information with discretion • Ability to work fully remote from the USA if not local to the Richfield, OH office • Must be authorized to work in the United States without current or future employment visa sponsorship

🏖️ Benefits

• Medical, dental, and vision coverage • Wellness plans • Parental leave • Adoption assistance • Tuition reimbursement • Paid Time Off • Paid holidays • 401(k) plan with company match • Employee stock purchase plan • Commuter benefits