Funding Specialist Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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National Seating & Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1992

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

National Seating & Mobility is a provider of comprehensive mobility and accessibility solutions, serving individuals with disabilities and complex medical needs. The company supplies and customizes power and manual wheelchairs, seating and positioning systems, stair lifts, vehicle lifts, ramps, bath modifications, and other home access products; it also offers service and repair, preventive maintenance, remote evaluations, and home medical supplies such as incontinence and enteral products. With more than 30 years of experience and a network of locations, National Seating & Mobility focuses on helping clients maintain independence through personalized equipment, installation, financing, and ongoing clinical and customer support.

📋 Description

• Coordinate with the Division Funding Director, Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier, and office support personnel to complete operational procedures • Review orders thoroughly for accuracy and educate Funding Specialists when errors are identified • Maintain knowledge of durable medical equipment, company policies and procedures, and applicable insurance guidelines • Ensure compliance with company policies and procedures • Manage transaction cycle time from Coding and Pricing Complete to Documentation Complete • Support Funding Specialists during PTO, leave, open positions, and other identified needs • Communicate with referral sources, physicians, therapists, RTSs, and clients to secure required documentation • Request, gather, review, and verify funding package documentation and insurance coverage • Communicate benefits, coverage, financial responsibility, and hardship processes to clients • Manage funding-related relationships and communications with internal and external customers • Follow document collection escalation policies and coordinate required process changes • Investigate payer documentation requirements and resolve funding process issues • Complete Funding tasks including Coding and Pricing, Submissions, Authorization collection, PPQA, and Delivery Verifications • Provide direction, instructions, and guidance to staff • Document best practices, identify training opportunities, and coordinate improvements or UPD updates • Facilitate problem solving and collaboration • Motivate and recognize team members • Assist with customer complaints, billing concerns, and payer correspondence • Support performance monitoring and evaluation • Communicate team status, task accomplishment, and direction to management • Perform routine audits to identify coaching opportunities and maintain high staff performance • Assist with temporary branch processing needs and new business acquisitions • Perform related duties and special assignments as requested

🎯 Requirements

• Minimum of 3 years of experience related to Durable Medical Equipment and/or Complex Rehab Technology required • Preferred experience in all aspects of a Funding Specialist’s position, including processing Repairs and Non-Repairs • Extensive knowledge of the process and insurance guidelines to secure funding for Durable Medical Equipment and/or Complex Rehab Technology • Comprehensive knowledge of insurance verification for DME • Experience with applications such as Mobility Advisor or data management systems required • Excellent communication and interpersonal skills • Strong leadership skills • Strong team player • Strong organizational skills and attention to detail • Customer service driven • Excellent computer and technology skills • Knowledge of Microsoft Office applications, Outlook, and PowerPoint • Experience with Excel spreadsheets and formulas and Outlook email required • Ability to manage and develop others remotely • Ability to read, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations • Ability to write reports, business correspondence, and training materials • Ability to effectively present information and respond to questions from a variety of staff • Basic understanding of and willingness to learn and adopt professional and industry standards

🏖️ Benefits

• 401k • Company paid Long Term Disability • Tuition reimbursement • Work from home environment