Client Manager – Senior Client Manager

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Nava Benefits

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 HR Tech

🤝 B2B

☁️ SaaS

🔥 Funding within the last year

💰 $30M Series C - Nava on 2025-10

HR Tech • B2B • SaaS

Nava Benefits is a modern employee benefits broker that pairs elite benefits advisors with an AI-powered SaaS platform (HQ) to simplify benefits administration, streamline renewals, and provide 24/7 support to employees and their families. The company helps HR teams save time, lower healthcare costs, centralize benefits documents, run audits and benchmarking, and offer AI-driven, self-serve member support and plan decision tools. Nava emphasizes alternative health plan strategies (self-funding, PBMs, captives) and positions itself as a tech-enabled extension of HR.

📋 Description

• Manage a portfolio of New York large group employer clients (100–2000 lives), serving as their trusted advisor and proactively addressing needs throughout the plan year • Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education • Design creative, consultative benefit solutions based on strong knowledge of the New York market, alternative funding arrangements, carriers, and products • Develop and deliver materials such as renewal presentations, financial reporting, budget reviews, and education sessions for clients and members • Collaborate with internal teams and vendor partners to streamline day-to-day servicing, ensure exceptional delivery, and strengthen Nava’s client success capabilities • Foster executive-level relationships with client leaders and create superfan clients by consistently delivering novel benefit solutions

🎯 Requirements

• Bachelor's Degree in a business-related field and/or equivalent education • 7-15 years of employee benefits experience with a brokerage • A minimum of 5+ years of recent experience independently managing accounts with minimal guidance or AE/Consultant support • Recent experience supporting: New York large employer groups (100-2,000 lives) • Strong knowledge of large group plans and products • Strong knowledge of financial arrangements and health products including fully insured, level & self-funded, captives • Health Insurance License required • Strong Excel, PowerPoint, Google suite, written and communication skills • Comfortable public speaking, including presenting renewal information, financials and open enrollment meetings and webinar recordings

🏖️ Benefits

• Medical insurance, including a $0 premium HDHP plan for individuals • Dental • Vision • Telehealth and Virtual Primary Care Visits • OneMedical membership • Wellhub • $50 monthly benefit to improve your mental or physical health • Stock options • 401(k) with a $2,000 match • FSA • HSA • $50 monthly connectivity reimbursement • Company-paid short-term disability • Long-term disability • Life insurance • Additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage • $1,000 home office setup stipend • Access to an Employee Assistance Program (EAP)