Senior Account Manager

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $71.7k - $86.4k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Develop and maintain trusted advisor relationships with existing customers and stakeholders to enhance customer experience and retention. • Support complex, high-profile, and strategic books of business. • Collaborate with internal stakeholders and external vendor partners to deliver customer service and benefit solutions efficiently and effectively. • Mentor and train Account Manager team members by sharing best practices, producing training materials, and leading internal task forces or workgroups. • Develop and maintain onboarding materials, job aids, checklists, detailed work instructions, and process guides. • Facilitate or participate in client meetings to resolve open action items and provide status updates. • Drive internal resolution of open action items. • Facilitate benefit changes for clients and provide implementation direction. • Analyze new or revised client requirements for accuracy and feasibility. • Respond to client inquiries, issues, and concerns. • Make decisions regarding resolution of member and client issues. • Provide clients with system support and collaboration tools. • Mentor Account Managers and new hires and assist with training activities. • Participate in conference calls, meetings, and occasional travel outside normal business hours. • Perform other duties as assigned.

🎯 Requirements

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required. • 2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required. • 5+ years of experience in a customer service role required. • Knowledge of pharmacy benefits management, insurance, or health care industry required. • Participate in, adhere to, and support compliance program objectives. • The ability to consistently interact cooperatively and respectfully with other employees. • M-F 8am to 5pm work schedule. • Must reside in an eligible US state; remote work is unavailable to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!