Supervisor, Workforce Management

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🔥 1 minute ago

🐻 Alaska, Connecticut, +20 more states – Remote

🐻 Alaska – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🍂 Massachusetts – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $56.8k - $68.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements • Facilitate development of WFM team and exposure to industry improvements, skills, and standards • Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies • Devise scheduling enhancements and create new business models • Discover new best practices to best utilize staffing while following current labor agreements and regulations • Balance specialists’ workloads between weekly scheduling and daily operations • Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs • Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives • Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks • Other duties as assigned

🎯 Requirements

• High School Diploma, GED or equivalent, Associate’s degree preferred • 5+ years of Workforce Management or prior relevant experience • 1+ years of leadership experience • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!