Director of Underwriting

🕒 July 29

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🔴 Lead

📋 Underwriter

👻 Ghost score 18%

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Navy Mutual Aid Association

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1879

🛡️ Insurance

🤝 Non-profit

💸 Finance

Insurance • Non-profit • Finance

Navy Mutual Aid Association is a nonprofit mutual aid association that provides affordable life insurance and annuities to U. S. military and uniformed services members, veterans, reservists, cadets, and eligible family members. The organization offers term and whole life insurance, deferred and immediate annuities, beneficiary and claims services, DoD/VA benefits planning, and education/resources focused on military life events (deploying, leaving service, retirement, family planning). Headquartered in Arlington, VA, it emphasizes member-focused service, financial strength (A+ Fitch rating), and serving a broad set of uniformed services.

📋 Description

• Develop and execute underwriting and new business strategies aligned to organizational goals, risk appetite, and service standards • Translate enterprise strategy into disciplined, scalable, and measurable operating practices • Lead transformation initiatives to modernize underwriting and new business processes • Oversee end-to-end new business lifecycle: intake, underwriting, requirements, offers, reconsiderations, and policy activation • Optimize workflows, case assignment, and throughput to improve cycle times, productivity, and consistency • Establish and monitor service level agreements (SLAs) and performance standards • Provide technical underwriting guidance on complex life insurance risks • Ensure decisions are well-documented, compliant, and aligned with mortality expectations and reinsurance requirements • Review and approve complex cases within authority and escalate as needed • Lead adoption of automation, accelerated underwriting, and third-party data solutions • Evaluate and implement digital tools and workflow enhancements to improve speed and accuracy • Advance real-time decisioning capabilities and member experience improvements • Develop and monitor KPIs and KRIs, including cycle time and throughput, quality and post-issue audit results, requirement aging and placement rates, productivity and vendor performance • Identify trends, risks, and improvement opportunities; drive corrective action • Lead, coach, and develop underwriting and new business teams, including managers and senior technical staff • Drive performance management, workforce planning, succession planning, and talent development • Foster a culture of accountability, continuous improvement, and high performance • Collaborate with Sales, Inforce, Claims, Finance, Legal, Compliance, and Technology • Partner with reinsurance carriers on complex cases and program optimization • Ensure alignment across teams to deliver a seamless, member-first experience • Maintain underwriting guidelines, SOPs, audit readiness, and regulatory compliance • Support escalations, member complaints, and risk-related reviews (e.g., rescissions, contestable claims) • Manage vendor relationships (e.g., medical exams, labs, data providers)

🎯 Requirements

• Bachelor’s degree in a related field • 8+ years of life insurance underwriting experience, including complex case review • Proven leadership experience managing teams and/or senior technical professionals • Deep understanding of medical underwriting and terminology • Mortality risk assessment • Reinsurance practices • Experience leading process improvement and operational transformation • Automation and accelerated underwriting initiatives • KPI/KRI development and performance analytics • Strong working knowledge of underwriting systems, workflow tools, and policy administration platforms • Excellent communication, leadership, and stakeholder management skills • Ability to operate effectively in a fast-paced, production-driven environment • Professional designations such as CLU, FLMI, ALU, or FALU (preferred)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development