Specialist, Tier 1 Sales Order Support Ops

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $36 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Establish rapport with customers and understand concerns to minimize repeat contacts • Communicate with internal and external customers, take ownership of issues, and provide clear solutions • Support call center agents with order entry and sales using CSG and XOE systems • Handle escalated customer scenarios and assist call center representatives • Interpret and explain product, service, policy, and promotion information • Build internal and external partnerships to resolve complex customer service issues • Track and resolve complex issues and provide timely updates and closure information • Assist with developing and executing team objectives aligned with customer experience goals • Maintain regular, consistent, and punctual attendance • Work nights, weekends, variable schedules, and overtime as necessary • Perform other assigned duties and responsibilities

🎯 Requirements

• High School Diploma / GED • 7-10 years of relevant work experience • Communication skills • Customer rapport skills • Customer service skills • Sales and order entry experience • Experience using CSG and XOE systems • Regular, consistent, and punctual attendance • Ability to work nights and weekends • Ability to work variable schedules and overtime as necessary

🏖️ Benefits

• Commission eligibility for most sales positions under an applicable plan • Bonus eligibility for most non-sales positions • Benefits for eligible employees • Personalized support options, expert guidance, and always-on tools supporting employees physically, financially, and emotionally