Client Services – Specialist II

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NBH Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

NBH Bank is a community bank subsidiary of National Bank Holdings Corporation (NYSE: NBHC) that operates a network of locally-led banking brands across multiple U. S. states. It provides retail and commercial banking services — including personal and private banking, mortgage lending, business and commercial banking, Small Business Administration (SBA) loans, treasury management, wealth management, and trust & estate planning — under brands such as Bank Midwest, Community Banks of Colorado, Bank of Jackson Hole, Vista Bank and Hillcrest Bank. NBH Bank is Member FDIC and emphasizes community-focused banking, client service, and shareholder returns.

📋 Description

• Support the bank's call center for Bank of Jackson Hole, Bank Midwest, Community Banks of Colorado, and Hillcrest Bank clients • Provide exceptional client experiences and prevent fraud • Assist with client questions, complaints, and banking inquiries • Use effective communication, probing questions, and critical thinking to determine client needs and identify potential fraud • Provide internal and external online banking and bill payment support • Resolve client concerns and offer relevant solutions for personal banking needs • Navigate multiple systems, programs, channels, and vendor web solutions • Follow established fraud prevention procedures and processes • Build rapport with clients and team members • Maintain current knowledge of regulations, bank policies, and procedures, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements • Work variable hours between 8am–7pm Monday–Friday Central Time and every other Saturday from 9am–2pm Central Time

🎯 Requirements

• High School Education or equivalent • Minimum of 2 years of relevant job experience within a bank call center • Basic knowledge of call center protocol and client servicing experience • Basic level of work experience, knowledge, and training in a call center environment • Fraud protection experience • Strong interpersonal skills and ability to build peer and/or team cohesiveness • Ability to think logically, analyze situations, and provide appropriate solutions, including personal banking products • Strong oral and written communication skills • Ability to provide awareness of digital banking tools and general instruction • Ability to manage difficult and stressful situations in a fast-paced environment • Ability to prioritize competing demands and manage multiple tasks • Responsiveness, flexibility, and ability to adapt to changes • Proficiency in Microsoft Excel, Word, and vendor web solutions • Ability to work at a rapid pace for periods typically no longer than 8 hours • Ability to work overtime as necessary • Associate's degree is desired • Bilingual Spanish and English is desired • Fraud detection experience is strongly desired

🏖️ Benefits

• Eligibility to participate in a scorecard-based incentive plan based on company and individual performance • Medical insurance • Dental insurance • Vision insurance • Critical illness insurance • Accident insurance • Hospital indemnity insurance • Company-paid life insurance • Parental benefits • 401(k) • Associate stock purchase program • Paid time off • Education reimbursement • Associate banking perks • Work from home (WFH), virtual, remote environment

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