Coordinator, Clinical Client Services

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

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CorroHealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

CorroHealth is a leading provider of clinically led healthcare analytics and technology-driven solutions, focused on enhancing the financial performance of hospitals and health systems. Their integrated solutions and advanced technologies aim to optimize the entire revenue cycle, offering services such as revenue cycle management, clinical documentation, medical coding, and denials management. With a commitment to improving financial health through intelligent technology and expert guidance, CorroHealth addresses complex payer-provider relationships and supports efficient healthcare operations.

📋 Description

• Serve as a primary point of contact for internal partners and external clients through shared mailboxes and approved intake channels • Triage incoming requests by identifying urgency, ownership, required actions, dependencies, and appropriate workflows or internal teams • Own assigned requests from intake through closure, including acknowledgements, documentation review, workflow completion, deliverable tracking, updates, and resolution confirmation • Escalate high-risk, time-sensitive, unclear, or unresolved concerns to Senior Team members or leadership • Create and maintain accurate support tickets, case notes, and supporting documentation • Monitor operational reports, identify discrepancies, and resolve issues according to documented procedures • Maintain and update client-facing training materials, internal reference documentation, and standard operating procedures • Conduct client training and demonstrations of the CorroHealth Information Portal • Support special projects and departmental initiatives • Complete onboarding and training, apply feedback, and build independence in workflows, systems, and client communication • Communicate with stakeholders through email, telephone, instant messaging, and web meetings • Manage high volumes of communications, tasks, and deadlines while adapting to changing priorities • Partner with Strategic Advisors, Client Services team members, operational teams, technical partners, and leadership to coordinate work and meet client needs • Maintain accurate records while adhering to HIPAA, HITECH, privacy requirements, and client confidentiality obligations • Perform additional duties as assigned

🎯 Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred • At least one year of experience in client service, customer support, administrative support, or another professional setting where you managed communications, deadlines, or records is required • Relevant internships, volunteer work, or coursework may be considered • Strong written communication skills, with the ability to write clear, professional emails and status updates • Demonstrated ability to learn new systems and apply documented procedures accurately • Strong organization and attention to detail, with the ability to manage multiple requests and deadlines • Proficiency with Microsoft Outlook, Teams, Word, Excel, and related Microsoft 365 applications • Comfort communicating by phone and web meeting, and willingness to lead client training and demonstrations • Experience managing a shared mailbox, request queue, or ticketing system • Familiarity with Salesforce, EMRs, or similar business applications is preferred • Exposure to healthcare, hospital operations, or revenue cycle work is preferred • Basic knowledge of HIPAA and privacy requirements is preferred • Must be able to work remotely within the United States • Ability to perform work at a computer terminal for 6–8 hours a day • Ability to lift and move material weighing up to 20 lbs. infrequently

🏖️ Benefits

• Medical/Dental/Vision Insurance • 401k program • PTO: 80 hours accrued, annually • 9 paid holidays • Tuition reimbursement • Equipment provided • Professional growth and more!

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