Virtual Client Services Coordinator V

🔥 0 minutes ago

🌐 United States, Honduras, +5 more countries – Remote

🇺🇸 United States – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇨🇱 Chile – Remote 🇵🇪 Peru – Remote

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Answer a high volume of inbound calls following a structured script • Make outbound follow-up calls to qualified leads (no cold calling) • Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups • Ensure timely and consistent follow-up to maximize successful signings • Gather complete and accurate information from callers and process client sign-ups • Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member • Manage critical communications with providers • Verify balances • Ensure accurate documentation to support smooth case handling

🎯 Requirements

• Location: Virginia, US. (Remote support for U.S.-based office) • Time Zone: EST • Office Hours: Saturday through Wednesday or Wednesday through Sunday • CRM: Neos • VoIP: Intermedia • Minimum of 1 year of experience in client-facing roles or customer service • Strong organizational and time-management skills • Excellent verbal and written communication in English and Spanish • Ability to handle multiple tasks and prioritize effectively • Detail-oriented with a high level of accuracy • Problem-solving and negotiation skills • Comfortable working with CRM systems and VoIP tools • Professional demeanor and client-focused mindset

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification workplace

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