Client Services Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Encore Health Advisors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Encore Health Advisors is a licensed health insurance agency and advisory firm that helps individuals, providers, and employers navigate retirement and healthcare strategies, with a particular focus on Medicare and plans for seniors. The company offers personalized plan matching using health status, current doctors, prescriptions, and preferred pharmacies; compares recommendations with advisors; assists with secure enrollment over the phone; and provides ongoing monitoring to help clients change plans when needed. Encore represents multiple insurance organizations (noting it currently represents 10 organizations in certain areas), provides free consultations to clients, and discloses it is not connected with or endorsed by the federal Medicare program.

📋 Description

• Provide exceptional client service • Handle inbound and outbound follow-ups about Medicare Parts A, B, C (Advantage), and D (Drug) plans • Resolve questions about coverage, premiums, provider networks, and benefits • Assist with document requests including ID cards, authorizations, referrals, and financial subsidies • Troubleshoot portal access, website, and email issues • Log all interactions accurately in CRM systems • Escalate unresolved or complex issues to supervisors, benefits specialists, or compliance teams • Pass quality assurance test calls and adhere to CMS compliance requirements • Collaborate with the team to support clients • Work in a high-volume environment handling approximately 40–60+ calls per day • Meet quality assurance, script adherence, and performance targets

🎯 Requirements

• Minimum of two years in a Client Services role, ideally in healthcare insurance or Medicare • Strong verbal and written communication, active listening, and empathy • Computer proficiency with Salesforce, Microsoft Office, and online portals • Problem-solving skills and ability to handle high call volumes • Attention to detail and ability to follow scripts, documentation requirements, and compliance metrics • Cameras required for all training sessions, supervisor meetings, and team engagement • High school diploma or equivalent • Comfortable using CRM tools and virtual meeting platforms • Ability to adapt to schedule changes • Ability to work independently in a remote environment • Bilingual capabilities, especially Spanish or other commonly spoken languages, preferred but not required

🏖️ Benefits

• Remote work environment • Virtual training sessions, supervisor meetings, and team engagement • Ongoing coaching sessions • Structured schedule with mandatory training and periodic coaching