Client Service Executive

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $82.7k - $137.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Partner with Sales to build and sustain client relationships and enhance Cigna's reputation in the global market • Own end-to-end service delivery and resolve client and customer needs in a timely and cost-effective manner • Develop case-level service strategies and customized service solutions for plan administration • Prioritize tasks and deliverables to achieve timely, high-quality outcomes • Engage internal matrix partners on escalated billing, banking, eligibility, customer service, plan setup, and claim payment issues • Perform root cause analysis and drive first-contact resolution • Attend client meetings as needed to provide insights on complex client and customer issues • Facilitate engagement between Cigna subject matter experts to execute client service strategy • Manage issues through end-to-end resolution • Partner with Sales, Underwriting, and Operations on client-specific service strategies, growth opportunities, and retail strategies • Provide routine updates to Sales account management on at-risk service issues • Monitor client health, account metrics, and performance guarantees • Own proactive service touchpoints regarding scorecard and dashboard results • Provide Service Operations and CGHB standard service reports to account teams and clients • Analyze data and trends and present results to clients

🎯 Requirements

• Bachelor's degree preferred in business administration, business communication, marketing or other appropriate professional degree required or equivalent work experience • Four plus years of work experience in account management, account services, sales, or other areas requiring significant customer interaction and problem-solving • Ability to interface with and influence key decision makers and clients using negotiation skills, dealing with ambiguity, and conflict management • Strong analytical ability and ability to design, track, and work toward measurable performance targets • Demonstrated efficiency with Salesforce Service Center and Diamond preferred • Presentation skills and experience delivering customer/producer communications • Demonstrated success in negotiations and ability to influence internal/external constituencies • Demonstrated leadership and motivational skills in a fast-paced environment • Ability to travel as needed in support of client relationships and service delivery • If working at home, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload • Ability to work in the United States

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working