Client Service Executive

🔥 3 minutes ago

🏈 Ohio, Pennsylvania – Remote

🏈 Ohio – Remote 🔔 Pennsylvania – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quadax, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1973

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Quadax, Inc. is a healthcare-focused revenue cycle management company that provides software and services to automate and optimize billing, claims processing, denial management, patient access, and reimbursement for hospitals, laboratories, physician groups, DME providers, and post-acute care organizations. Combining more than 50 years of RCM expertise with AI-powered analytics and intelligent automation (branded as iQ), Quadax helps healthcare organizations reduce denials, accelerate payments, improve cash flow, and enhance the patient experience. The company offers enterprise-level SaaS solutions and managed services tailored to the needs of healthcare providers and billing partners.

📋 Description

• Develop and maintain strong executive-level relationships with assigned clients • Identify key decision-makers and sponsors within client organizations • Establish executive business reviews and strategic planning discussions with client leadership • Serve as a primary executive contact for high-priority matters • Position Quadax as a trusted business partner delivering measurable value and long-term success • Understand client business objectives, challenges, growth strategies, and technology roadmaps • Guide account engagement plans and lead strategic account planning • Maintain executive oversight of regional service performance • Oversee Account Managers handling daily client interactions, issue resolution, project coordination, and operational account activities • Monitor account health and address retention risks • Develop and execute retention strategies for at-risk clients • Establish and monitor performance metrics and service benchmarks • Promote accountability and professional development throughout the regional team • Align the regional team with company objectives and client expectations • Partner with Sales, Product Development, Implementation, and Executive Leadership • Interview and assist with selection of regional team members • Support onboarding and development of new employees • Provide coaching, mentorship, and leadership development • Review and approve visit reports and client interaction data • Serve as an escalation point for Account Managers • Develop at-risk and delinquent client account reporting and manage client hold/reactivation • Manage credit, debit, and refund requests related to client billing • Participate in internal meetings, strategic planning sessions, and client conferences • Address disciplinary issues and approve timesheets and time off • Perform other duties as needed

🎯 Requirements

• Bachelor’s degree or equivalent healthcare industry experience • Exceptional executive presence and communication skills • Proven ability to build relationships with senior and executive-level business leaders • Aptitude for analytical analysis and ability to leverage AI • Strong emotional intelligence and interpersonal effectiveness • Consultative and strategic mindset • Ability to collaborate and influence without direct authority • Strong coaching and leadership abilities • Candidates considered only from Ohio or Pennsylvania • Preferred candidates are in the Columbus, Pittsburgh, or Cincinnati areas