Technical Client Service Manager, MSSP

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arctiq

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Arctiq is a company that specializes in providing transformative infrastructure, security, and platform engineering solutions. They focus on enterprise security, modern infrastructure, and platform engineering, helping businesses architect practical and efficient solutions using world-class technologies. Arctiq offers managed security services, cloud security, and modern infrastructure solutions such as wireless networking and hybrid cloud infrastructure. They work with various sectors including healthcare, education, government, and more to enhance connectivity and bolster security using innovative technologies. Their services cover comprehensive infrastructure and security needs, from video surveillance in schools to smart city initiatives and cloud-native solutions for industries like oil & gas.

📋 Description

• Serve as the primary point of contact for assigned clients • Build and maintain strong, long-term client relationships • Understand client needs and expectations • Proactively address client concerns and issues • Ensure services are delivered according to agreed-upon Service Level Agreements (SLAs) • Monitor service performance and report on key metrics • Coordinate with technical teams to resolve client issues • Manage service delivery projects and implementations • Provide regular updates on service performance, security incidents, and other relevant information • Prepare and deliver reports on security posture and trends • Facilitate communication between clients and internal technical teams • Help clients understand security risks and vulnerabilities • Provide guidance on security best practices • Facilitate security awareness training • Identify opportunities for upselling and cross-selling MSSP services • Support the sales team in client presentations and proposals • Help retain clients by ensuring satisfaction

🎯 Requirements

• Education in Information Security or a related field (or equivalent experience) • Proven experience working in a managed services provider (MSP) or MSSP environment • Certifications such as CompTIA Security+, CISSP, or CISM are a plus • Excellent communication, presentation, and interpersonal skills • Strong problem-solving and troubleshooting abilities • Experience in the IT/Security industry • Knowledge of Service Level Agreements (SLAs) • Ability to manage service delivery projects and implementations • Experience coordinating with technical teams and managing timelines • Strong organizational skills

🏖️ Benefits

• Competitive salary and performance-based incentives • Outstanding health, dental, and vision insurance plans • Retirement savings plan with employer matching • Flexible work schedule and remote work options • Professional development and training opportunities • Collaborative and inclusive work culture with opportunities for career growth