Lead Product Manager – Auto Recall Engagement

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

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NCC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

💸 Finance

🚘 Automotive

☁️ SaaS

Finance • Automotive • SaaS

NCC is a provider of credit-driven retailing solutions specifically designed for auto dealerships. Their platform integrates a powerful credit and compliance engine, a comprehensive CRM system, and various tools for credit reports, compliance workflow, ID verification, and data mining. With a focus on maximizing profitability and ensuring compliance with automotive credit regulations, NCC helps dealerships navigate the complexities of financing, enhance customer interactions, and drive more profitable sales.

📋 Description

• Own the roadmap for Recall Engagement from discovery through general availability • Define the business case, including TAM/SOM sizing, ROI projections, and build/partner assessments for data sources • Set success metrics for outreach conversion, service-visit capture rate, and retention lift • Represent Recall Engagement strategy to executive leadership and secure resourcing and buy-in • Conduct dealer interviews and service-drive observation to validate the recall-to-retention workflow • Partner with Engineering and Data Science to assess feasibility of multi-layered data matching and secondary-owner resolution • Write specifications and acceptance criteria for the NPI Engineering Pod • Own launch readiness, including sales enablement, support documentation, and rollout sequencing • Partner with Marketing on go-to-market strategy and positioning • Coordinate with Compliance Audit and Co-op Submission product managers to share data infrastructure and avoid duplicate development • Continuously assess technical, market, and adoption risk and make recommendations

🎯 Requirements

• Bachelor's degree in Business, Engineering, Computer Science, or a related field • 5-8 years of product management experience • Direct ownership of at least one zero-to-one or early-stage product launch • Experience building AI-native products, where AI is the core value proposition rather than a bolt-on feature • Proven ability to build business cases and financial models, including TAM/SOM and ROI • Strong analytical skills • Comfortable with SQL, dashboards, and product analytics tools • Excellent written and verbal communication • Ability to distill ambiguous market signals into a clear, persuasive narrative for executive leadership • Preferred: MBA • Preferred experience in automotive retail technology, dealership service/fixed-ops software, recall, retention, or insurance/warranty claims products • Familiarity with vehicle history or safety-bulletin data sources such as NHTSA, Carfax, AutoCheck, or similar • Familiarity with multi-source data matching • Background in customer retention, lifecycle marketing, or multi-channel outreach automation

🏖️ Benefits

• Medical, Dental, Vision Insurance • Company Paid Life and Short-Term Disability Benefits • Voluntary opportunity to purchase Supplemental Life and Disability Benefits • Unrestricted Paid Time Off • 401k Plan • Generous uncapped compensation plans for sales positions • Opportunity to work hybrid or fully remote in some roles • Competitive pay • 401(k) plan with company match • Professional development opportunities and continuous training • A supportive and dynamic work environment with opportunities for growth and advancement

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