Customer Service Representative

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🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $42.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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• Just posted.
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Blue Cross and Blue Shield of Nebraska

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1939

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Blue Cross and Blue Shield of Nebraska is a prominent health insurance provider dedicated to serving the state of Nebraska. With over 80 years of experience, the company offers a range of health insurance plans, including group health, individual and family plans, Medicare, dental, and supplemental insurance options. Known for providing peace of mind, they are committed to ensuring member satisfaction and are recognized for their high-quality coverage and exceptional customer service. Blue Cross and Blue Shield of Nebraska also engages with the community through initiatives like the Nebraska Blue Foundation and emphasizes diversity, equity, and inclusion in its practices. The company is an independent licensee of the Blue Cross Blue Shield Association, providing trusted health coverage and resources to its members.

📋 Description

• Handle incoming phone calls as the primary customer interface for inquiries • Inform and educate members and serve as a member advocate • Build trust and act as the voice of the customer • Use established best practices, ongoing training, resources, and tools to navigate insurance issues • Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail • Research customer information using systems, policies, regulations, procedures, and reference materials • Respond to and resolve customer issues • Escalate sensitive customer requests when necessary • Comply with changing state and federal regulations and mandates • Stay current on policies and procedures to support customers and ensure compliance • Maintain current knowledge of diverse products • Proactively recommend items needed by customers to increase satisfaction and improve transaction profitability • Complete remote training for approximately 9–12 weeks, with stated training availability of 14–16 weeks • After training, work any 8.5-hour Monday–Friday shift between 7:30am and 6:00pm CST

🎯 Requirements

• Must reside within the state of Nebraska or immediate Omaha metro at the time of application • Distraction-free environment for back-to-back calls • High-speed internet • High School Diploma or Equivalent • Three years of experience in a complaint type customer service office setting • Equivalent combination of education and experience may be substituted • Availability for training 14 to 16 weeks in length • Basic medical/dental terminology and contract interpretation is a plus

🏖️ Benefits

• Comprehensive Total Rewards package • Remote work arrangement • Remote training • Ongoing training • Equal Opportunity / Affirmative Action workplace • Disability accommodations available

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