Customer Service – Technical Specialist

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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• Just posted.
• Jobs at this company usually fill in 22 days.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Support daily customer inquiries, service requests, and case logging using approved systems and templates • Coordinate routine onboarding and account maintenance activities across functions • Update data, maintain audit-ready documentation, and confirm changes with stakeholders • Run standard dashboards, validate totals, and share status updates • Coordinate cross-functional handoffs and follow up on open items • Note recurring issues, suggest checklist updates, and adopt revised procedures • Prepare standard customer communications and summarize next steps after interactions

🎯 Requirements

• Bachelor’s degree in business administration, operations management, information systems, communications, or a related field, or equivalent experience required • 2+ years of experience in customer service, customer operations, account support, or a related field required • Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, HDI Customer Service Representative (HDI-CSR), COPC Customer Experience Representative, or equivalent certification preferred • Monday-Friday availability, 8am-5pm EST

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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